Angelia West
Gordonsville,TN
Summary
At Easter Seals of Tennessee, I excelled as a Residential Manager, enhancing resident satisfaction and participation through innovative care plans and diverse programming. Skilled in property inspections and fostering teamwork, I effectively managed staff and resources, ensuring compliance and high standards. My leadership resulted in significant improvements in operational efficiency and resident well-being.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Residential Manager
Easter Seals of Tennessee
05.2019 - Current
- Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
- Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
- Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
- Improved resident satisfaction by addressing concerns and implementing necessary changes in residential programs.
- Enhanced communication with residents'' families through regular updates and open lines of communication.
- Served as an advocate for residents, ensuring their rights were protected and their voices were heard in matters that affected them directly.
- Implemented individualized care plans for each resident, resulting in improved overall well-being and personal growth.
- Continuously sought opportunities to improve the overall quality of life within the facility by staying informed on industry trends and best practices in residential care management.
- Managed budgets effectively, ensuring the allocation of resources to meet the needs of both residents and staff members.
- Ensured compliance with all state regulations and guidelines pertaining to residential care facilities.
- Devised and implemented patient and resident care plans, programs, policies and procedures.
- Increased resident participation in activities by creating diverse programming tailored to individual interests and abilities.
- Collaborated with interdisciplinary teams to develop comprehensive strategies for meeting each resident''s unique needs.
- Fostered a positive work environment by consistently recognizing staff achievements and offering constructive feedback as needed.
- Promoted a safe living environment by conducting regular inspections and addressing potential hazards proactively.
- Facilitated smooth transitions when admitting new residents into the facility by working closely with their families during this challenging period of adjustment.
- Used [Software] to maintain resident database of personal information, repairs and lease agreements.
- Coordinated vendors such as carpet cleaners, tilers, cable suppliers, and satellite and phone service providers.
- Conducted property move-ins, move-outs and walk-through inspections.
- Reported and documented maintenance requests and scheduled appropriate services.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Communicated effectively with owners, residents, and on-site associates.
Education
GED -
DCHS
TN05-1989
Skills
- Property inspections
- Staff management
- Policy enforcement
- First aid and CPR
- Medication management
- Teamwork
- Relationship building
- Staff supervision
Accomplishments
- Supervised team of [Number] staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Enabling Technology / Administer Medication
- CPR/AED Certification
- First Aid Certification
All Star & Shinning Star
That I'm hard worker and a Team Player , always helping others, going above & beyond to help others.
Languages
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Healthcare benefitsPaid time offCompany CultureWork-life balancePaid sick leaveTeam Building / Company RetreatsCareer advancementQuote
You can do anything in this world if you are prepared to take the consequences.
W. Somerset Maugham
Timeline
Residential Manager
Easter Seals of Tennessee
05.2019 - Current
Enabling Technology / Administer Medication
- CPR/AED Certification
- First Aid Certification
GED -
DCHS
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