Angelic Alioto
Tucson,AZ
Summary
Focused Pharmacy Technician Supervisor offering 1 year of experience and track record of excellence in leading high performing teams in fast-paced call center environments. Accomplished in filling prescriptions with expert precision. Proven mentor of new and established pharmacy technicians. Seasoned in troubleshooting errors within the pharmacy filling process. Proven customer satisfaction by resolving complex problems related to pharmacy and pharmacy technology.
Dedicated to precise inventory for ordering purposes to ensure maximum sales within the retail setting. Stock rotation to ensure best buy dates are sold in a chronological order to reduce shrinkage and increase profit. Maximizing sales with creative sales.
Overview
19
19
years of professional experience
Work History
Senior Certified Pharmacy Technician
Walgreens
Chandler, AZ
12.2022 - Current
- Trained new employees on pharmacy operations, policies, procedures, and safety protocols.
- Provided customer service to patients regarding their prescription medications.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Certified Pharmacy Technician
Walgreens
Chandler, AZ
05.2019 - 12.2022
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Established and updated patient profiles, medications and insurance details.
- Assisted patients in understanding their medication instructions and usage directions.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Verified and filled over 100 prescriptions per day in busy call center pharmacy setting.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Entered patient profile information into computer systems accurately and completely.
Pharmacy Technician Trainee
Concentrix
Tucson, AZ
11.2017 - 04.2019
- Compiled customer demographic, allergy and medical history background.
- Received, reviewed, dispensed and labeled over 100 prescriptions daily.
- Received a high volume of calls from customers
- Reviewed customer information to ensure correct information
- Faxed medical doctors for new refills
- Aided in insurance resolution
- Verified insurance coverage for medications.
- Answered telephones to respond to questions or requests.
Manager
Street Treats
Ogden, IA
04.2005 - 09.2008
- Driving along routes selling pre-packaged ice cream treats
- Taking customer payments
- Rotating product
- Inventory
- Stocking
- Daily sales computing
- Ordering
- Receiving
- Bank deposits
Education
Some College (No Degree) - Nursing
Waukesha County Technical College
Pewaukee, WISome College (No Degree) - Nursing Assistance
Des Moines Area Community College
Ankeny, IASkills
- Team Collaboration
- Problem-Solving Skills
- Maintaining Records
- Staff Development
- Troubleshooting Malfunctioning Equipment
- Critical Thinking
- Strong work ethic
- Dependable
- Effective communication
- Active listening
- Supervising
- Navigating multiple computer systems
- Independent working
- Highly organized
Accomplishments
- Leadership role as Senior Certified Pharmacy Technician
References
- Amanda Brown (520)274-5912
- Amy Wcislo (414)517-8168
- Douglas Stephenson (262)402-7932
Timeline
Senior Certified Pharmacy Technician
Walgreens
12.2022 - Current
Certified Pharmacy Technician
Walgreens
05.2019 - 12.2022
Pharmacy Technician Trainee
Concentrix
11.2017 - 04.2019
Manager
Street Treats
04.2005 - 09.2008
Some College (No Degree) - Nursing
Waukesha County Technical College
Some College (No Degree) - Nursing Assistance
Des Moines Area Community College