Angelic Neal
Port Wentworth,GA
Summary
Encouraging customer service manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
18
18
years of professional experience
Work History
Manager (Coach)- Matrix Medical Network
Skybridge Americas
07.2023 - Current
- Managed and motivated team of 20 employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Collaborating with HR and accounting teams to assist with agent ADP maintaining payroll records, balancing payroll accounts, reporting payroll issues.
Customer Care Specialist
Skybridge Americas Inc
07.2021 - 07.2023
- Making 50+ warm outbound calls to encourage health plan members to schedule healthcare related in-home and virtual assessments
- Supporting Healthcare Provider client by educating, informing, and encouraging plan members and their families to participate in health programs to improve overall quality of life
- Promoting benefits of health risk assessments and overcoming objections
- Identify and address member issues by providing additional information as needed
- Providing white-glove call experience for plan members
- Verified accuracy of customer account information and updated when necessary.
Gig Delivery Driver
Roadie
11.2020 - 07.2021
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Organized and detail-oriented with strong work ethic
- Developed and maintained courteous and effective working relationships
- Identified issues, analyzed information and provided solutions to problems
- Delivered packages to customer doorsteps and business offices
- Completed on-time deliveries by choosing best and most efficient routes
Radiology FGP Senior Assistant
NYU Langone Health
05.2009 - 09.2011
- Taking 50+ phone calls per day from clinics and patients
- Scheduling patients for MRI's, CT's, Ultrasound's, and Fluoroscopy tests
- Provided patients with information regarding procedures
- Coordinating several tests with multiple different departments
- Receiving orders from outside clinics and entering them into scheduling system for future scheduling
- Worked hand in hand with insurance department to verify authorizations with correct CPT codes for billing
Senior Purchasing Expeditor
MMS - A Medical Supply Company
04.2006 - 04.2009
- Managed over 50 customer calls per day
- Monitor and identify purchasing needs
- Research potential vendors
- Track orders and ensure timely delivery
- Update internal databases with order details (dates, vendors, quantities, discounts)
- Maintain updated records of invoices and contracts
- Follow up with suppliers as needed to confirm or change orders
- Worked well in team setting, providing support and guidance
Education
Associate degree - Business Administration and Management
The Wood Tobe Coburn School
New York, NY2003
Skills
- Excellent verbal and written communication skills
- Exceptional customer service skills
- Advanced troubleshooting skills
- Accurate data entry
- Excellent organizational and time management skills
- Proficient in customer service software
- Ability to work independently
- Attention to detail
- Team Leadership
- Train Employees
- Sales Activities
- Sales Strategies
- Dependable and Responsible
Accomplishments
Mecca Award - Skybridge Americas Inc.
Feb 2022
Skybridge Of Americas 2022 MECCA AWARD-Matrix Customer Care Specialist of the Year
Award reads as follows: Angelic brings forth dedication, professionalism and teamwork every day. Angelic skillfully adapts to all challenges she faces and works to find the best and most productive way through them. Angelic's performance is always amongst the highest. Angelic was recognized by our client as a top performer across all call center teams and holds the team record of 49 perfect quality audits in a row! Angelic's dedication also extends to the entire team, she is constantly helping where she can. She is either answering questions from new team members or offering her expertise to help a peer overcome a challenging situation on a call. Angelic represents herself, her team, and skybridge with excellence in every regard. We are truly grateful to have the privilege of calling her our teammate!
Timeline
Manager (Coach)- Matrix Medical Network
Skybridge Americas
07.2023 - Current
Customer Care Specialist
Skybridge Americas Inc
07.2021 - 07.2023
Gig Delivery Driver
Roadie
11.2020 - 07.2021
Radiology FGP Senior Assistant
NYU Langone Health
05.2009 - 09.2011
Senior Purchasing Expeditor
MMS - A Medical Supply Company
04.2006 - 04.2009
Associate degree - Business Administration and Management
The Wood Tobe Coburn School
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