Angelic Vasquez
San Antonio,TX
Summary
Dynamic Admissions Counselor with a proven track record at Southern Careers Institute, enhancing enrollment through strategic event planning and personalized student support. Skilled in problem-solving and effective communication, I successfully increased applicant engagement and satisfaction, fostering a welcoming environment that drives student success.
Overview
12
12
years of professional experience
Work History
Admissions Counselor
Southern Careers Institute
08.2015 - Current
- Coordinated campus visits for prospective students and their families, showcasing the institution''s facilities, programs, and resources.
- Increased enrollment rates by organizing and participating in college fairs, open houses, and information sessions.
- Enhanced applicant experience by providing personalized guidance and support throughout the admissions process.
- Delivered engaging presentations about the college/university at various off-campus events such as high school visits or conferences.
Customer Service Representative
CSG
03.2013 - 08.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Kennedy High School
San Antonio, TX05.2022
Skills
- Student counseling
- Admissions
- Social media proficiency
- Registration processes
- Goal setting
- Student support
- On-campus event planning
- Career and educational counseling
- Problem-solving
- Attention to detail
- Emotional support
- Decision-making
- Enrollment planning
- Teamwork
- Time management
- Multitasking
- Reliability
- Excellent communication
- Active listening
- Team building
- Self motivation
Accomplishments
Retaining students quarterly
Timeline
Admissions Counselor
Southern Careers Institute
08.2015 - Current
Customer Service Representative
CSG
03.2013 - 08.2015
High School Diploma -
Kennedy High School
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