Angelica A. Daniels
Security control center analyst
Oklahoma city,OK
Summary
I have spent 12+ years in the security field wether physical security, or security desk for access control, to it help desk, cyber security analyst. I love being in the security control environment and I love to help people even if it's not my place to do so. Will always go above and beyond to help anywhere I can for any body.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Security Control Center Analyst
TEKsystems
09.2022 - Current
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Devised and implemented processes and procedures to streamline operations.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
- Learned and adapted quickly to new technology and software applications.
- Organized and detail-oriented with a strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Security Guard
Tricorps Security
07.2021 - 08.2022
- Enforced all companies policies and procedures
- Ensured the safety of all staff and visitors while on site
- Monitored surveillance equipment and entrance/ exit
- Investigates any incidents ,or other alarming behavior
- Documented any activity for dailys, incident reports, occurances
- Reported all Documents to Direct Supervisor
- Occasionally notified certain disruptive guests of there recent bans and physical notices (Reason and duration of ban)
Security Guard
ASM Global (OKc Arena)
08.2016 - 05.2021
- Secured all access points
- Patrolled inside and outside to maintain secured property
- Ensured the safety of all staff, contractors , and visitors
- Complied and ensured all personnel were following companys safety procedures, guidlines and policies were followed
- Verified all personal properly signed in upon entering and upon leaving the premises
- Reported any and all incidents in propper reports and turned into my direct supervisor
- Keep record of daily report, incidents, sign in sheets, key check outs
- Consistant proper use of radio and adequency with each use
- Addressed any and all incidents, alarms, unlawful activities of any type, disruptive guests, breaches of premises with haste
- Monitored surveillance equipment
- Provided positive customer service to any and all persons encountered
Hospitality Specialists
Hawthorne Suites
04.2016 - 07.2016
- Responsible for overall cleanliness and sanitation of the residents rooms
- Duties included scrubbing, mopping, vacuming,dusting
- Restocked all linen, towels, toiletries, and more in each room
- Replaced dirty linen with clean fresh linen
- Removed all items left and turned into the head housekeeper on site
- Provided Positive customer service to all guest and answered all guest requests to the best of my ability
Senior Game Advisor (SGA-keyholder)
GameStop
09.2010 - 12.2015
- Assisted management in supervising all store activities
- Providing excellent friendly qnd knowledgeable customer service
- Assistedstaff with any and all issues or uncertainties that may arise to make sales go smoothly
- Executedadditional sales and active promotions to receive add on sales that guarantee a future visit
- Provided feedback to all superiors of stores progress towards sites goals and customers feedback
- Provided wide range of work aptitudes including tilling registers, merchandising, inventory counts, adjustments, opened and closing duties, Bank drops, interviewing possible candidates for specific positions
Security Guard
Whelan Security
03.2013 - 12.2014
- Secured all access points
- Patrolled inside and outside to maintain secured property including off site patrols
- Ensured the safety of all staff, contractors , and visitors
- Complied and ensured all personnel were following companys safety procedures, guidlines and policies were followed
- Verified all personal properly signed in upon entering and upon leaving the premises
- Reported any and all incidents in propper reports and turned into my direct supervisor
- Keep record of daily report, incidents, sign in sheets, key check outs
- Consistant proper use of radio and adequency with each use
- Addressed any and all incidents, alarms, unlawful activities of any type, disruptive guests, breaches of premises with haste
- Monitored surveillance equipment
- Provide positive customer service to any all guests
Sales associate (seasonal)
Base Exchange (BX- Tinker AFB)
09.2007 - 01.2008
- Provided excellent customer service
- All guests of current sales and prmotions
- Restocked shelves (front faced stocking)
- Basic tear down and set up new displays
- Assisted customers and answered any and all questions and concerns
- Directed customers to correct department if not already there
- Worked as a team member in goal oriented group
- Pushed sales, commission, add ons
- Provided positive customer feedback (surveys)
Education
Certification - Security Phase 1 And Phase 2
Mid Del Technology Center
Midwest City, Oklahoma Cyber security
Rose State College
05.2012
Computer Engineering
Mid-Del Technology Center
Midwest City, OK05.2010
Diploma - undefined
Del City High School
01.2009
Skills
- Attention to detail
- Documentation and reporting
- Information gathering
- Critical thinking
- Data research and validation
- Data processing
- Risk analysis
- Report preparation
- Workflow Analysis
- Compliance analysis
- Regulatory compliance
- System analysis
- Audit support
- Incident reporting
- Account reconciliation
- Data integrity assurance
- Security solutions
- Intrusion detection
- Verbal and written communication
- Analytical problem solving
- Policy improvements
- Intrusion detection and prevention
- Data integrity verification
- Teamwork and collaboration
- Complex Problem-solving
- Risk mitigation
- Issue identification
- Analytical thinking
Certification
- First Aid - Basic (Certification)
- CPR (Certification)
- PC Repair technician (Certification)
- CRC (Career Readiness (Certification)
- CLEET PHASE 1 and PHASE 2 (Unarmed security guard License)
Timeline
Security Control Center Analyst
TEKsystems
09.2022 - Current
Security Guard
Tricorps Security
07.2021 - 08.2022
Security Guard
ASM Global (OKc Arena)
08.2016 - 05.2021
Hospitality Specialists
Hawthorne Suites
04.2016 - 07.2016
Security Guard
Whelan Security
03.2013 - 12.2014
Senior Game Advisor (SGA-keyholder)
GameStop
09.2010 - 12.2015
Sales associate (seasonal)
Base Exchange (BX- Tinker AFB)
09.2007 - 01.2008
Cyber security
Rose State College
Computer Engineering
Mid-Del Technology Center
Diploma - undefined
Del City High School
Certification - Security Phase 1 And Phase 2
Mid Del Technology Center