Angelica Aguilar
DMV
Lakewood,CA
19
years of professional experience
Detail-oriented Motor Vehicle Field Representative with expertise in vehicle inspections and regulatory compliance. Proven ability to foster positive customer relationships and mentor junior staff, ensuring adherence to policies and enhancing service efficiency.
Work History
Motor Vehicle Field Representative
18 Years 7 Months- Conducted field inspections to ensure compliance with motor vehicle regulations.
- Facilitated customer interactions, resolving inquiries and processing applications efficiently.
- Collaborated with law enforcement agencies to enhance public safety initiatives.
- Implemented training programs for new staff on DMV policies and procedures.
- Mentored junior representatives, fostering a culture of continuous improvement and teamwork.
- Promoted positive customer relationships by addressing concerns promptly and professionally during interactions at field offices.
- Provided valuable input during policy review meetings based on firsthand experience interacting with customers in the field office setting.
- Consistently met or exceeded performance metrics through diligent attention to detail in completing assigned tasks accurately and efficiently.
- Acted as a liaison between motor vehicle agencies and clients, ensuring a smooth flow of communication and information sharing.
- Advised clients on title transfers and addressed any discrepancies with relevant documentation.
- Educated clients on motor vehicle requirements and fees, eliminating confusion and streamlining transactions.
- Performed routine data entry or document management.
Education
High School Diploma
Skills
Detail-oriented
Vehicle inspection expertise
Regulatory compliance
Motor vehicle regulations
Cash handling expertise
Title processing
Insurance verification
Document verification
Timeline
Motor Vehicle Field Representative
DMV
01.2008 - CurrentRead More
Polytechnic High School
High School Diploma
Read More