Angelica Aguirre
Salinas,CA
Summary
Knowledgeable and dedicated customer service professional with experience in cash handling. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Branch Service Representative
PenFed Credit Union
Salinas, CA
12.2023 - Current
- Enhance customer satisfaction by providing efficient and timely service in processing transactions and resolving issues.
- Provide backup support during staff shortages, quickly adapting to various roles such as teller when needed to maintain smooth operations.
- Took immediate action if needed to protect both the institution's assets and its members from harm by following policies and procedures.
- Contribute to a positive work environment by collaborating with team members on various tasks and projects.
- Process loan applications and gathered necessary documentation to expedite approval processes for members seeking financing options.
- Develop strong relationships with members through consistent follow-up communication regarding account status updates or additional services offered by the credit union.
- Collaborate with other departments when necessary to provide comprehensive financial guidance for specific situations.
- Assist members in opening accounts, setting up online banking access, and addressing any concerns or questions they had about their account.
- Handle cash drawer responsibilities accurately, balancing daily deposits and withdrawals while adhering to security protocols.
- Maintain accurate records of all transactions, ensuring compliance with banking regulations and minimizing errors.
- Increase branch sales by offering personalized financial solutions to members and promoting our credit unions products and services.
- Manage member inquiries promptly over the phone or email correspondence for quick problem resolution.
- Participate in regular training sessions to stay current on banking policies, procedures, and industry news for better customer service delivery.
- Participate in community events for positive brand exposure and increased member engagement.
Fast Food Cashier
In-N-Out Burger
Salinas, CA
02.2022 - 12.2023
- Accurately handled cash register transactions while providing excellent customer service.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Assisted counter staff in packing ready orders and distributing to customers.
- Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
- Demonstrated adaptability by quickly learning new menu items and promotions, effectively communicating relevant information to customers.
- Resolved customer complaints promptly, maintaining a positive dining experience for all customers.
- Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
- Prepared food orders accurately and efficiently, adhering to strict quality control standards.
Education
High School Diploma -
North Salinas High School
Salinas, CA05.2015
Skills
- Teamwork and Collaboration
- Customer Service
- Calm and Professional Under Pressure
- Computer Skills
- Policies and Procedures Adherence
- Dependable
Languages
Spanish
Limited Working
Timeline
Branch Service Representative
PenFed Credit Union
12.2023 - Current
Fast Food Cashier
In-N-Out Burger
02.2022 - 12.2023
High School Diploma -
North Salinas High School