Angelica Aguirre
Summary
Proven team player and adept multitasker, I excel in fast-paced environments, evidenced by my tenure at Dutch Bros. Leveraging exceptional customer service and food safety skills, I consistently enhance customer satisfaction and operational efficiency. My background spans retail and food service, showcasing a commitment to quality and a keen eye for detail.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Frozen Yogurt Sales Associate
Coco Swirl
Pleasant Hill
03.2025 - Current
- I Conduct weekly inventory checks of supplies and ingredients used for frozen yogurt production, toppings prep work.
- Greet customers, answer questions, and provided information regarding flavors, toppings, and nutritional facts.
- Rotate stock items according to first-in and first-out guidelines for maximum freshness.
- Ensure that all transactions are recorded properly in point-of-sale system before closing out register at end of shift.
- Greet and communicate with customers to take beverage orders and offer recommendations based on taste preferences.
Barista
Dutch Bros
02.2024 - 10.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Memorized official and off-menu coffee and tea preparations.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- I kept a clean workstation by wiping down counters, washing dishes, and cleaning floors.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
Retail Sales Associate
Bath & Body Works
08.2023 - 01.2024
- Greeted and escorted customers to product racks and shelves to assist them in finding merchandise.
- Stocked merchandise, clearly labeling items, and arranging them according to size or color.
- Maintained knowledge of current sales and promotions, new products and exchanges, and security practices.
- Attended weekly team meetings to review performance goals and objectives.
- Managed multiple responsibilities to aid colleagues under pressure.
Amazon Locker Associate
Amazon
10.2021 - 07.2023
- Provided customer service support for inquiries and complaints.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Handled returns and exchanges according to company policies.
- Updated database with daily shipping records.
- Managed inventory and supplies to ensure materials were available when needed.
Server
Viva taqueria
07.2019 - 09.2021
- Informed customers of daily specials and signature menu items.
- Completed cleaning duties by sweeping and mopping floors, and tidying up server stations.
- Set up tables in between patrons to reduce wait times.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Operated POS terminals to input orders, split bills and calculate totals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Cashier/Sandwich Artist
Subway
01.2018 - 09.2021
- As the key holder, I had the duty to open and close the store, making sure everything was good for the rest of the shift and for the next day when closing.
- Developed strong customer service skills, with experience in resolving customer complaints efficiently and professionally.
- Performed daily maintenance tasks such as counting the cash drawer, balancing receipts, performing audits, and restocking supplies.
- Maintained cleanliness of the checkout area by sweeping floors, wiping down counters, and emptying trash receptacles.
- Trained new cashiers and sandwich artists on operational procedures, policies, and standards.
Education
High school diploma -
Peter Johansen High School
Modesto, CA05.2020
Skills
- Time management
- Exceptional customer service
- Team player
- Positive and professional
- Solid problem solver
- Attention to detail
- High level of integrity
- Knife handling skills
- Food safety
- Reliability and punctuality
- Sandwich artistry
- Multitasking and organization
Certification
Food Handler Card, Exp. 03/24/2027
Driver's License, 03/01/22, 09/01/26
Timeline
Frozen Yogurt Sales Associate
Coco Swirl
03.2025 - Current
Barista
Dutch Bros
02.2024 - 10.2024
Retail Sales Associate
Bath & Body Works
08.2023 - 01.2024
Amazon Locker Associate
Amazon
10.2021 - 07.2023
Server
Viva taqueria
07.2019 - 09.2021
Cashier/Sandwich Artist
Subway
01.2018 - 09.2021
High school diploma -
Peter Johansen High School