Angelica Alvarez
New York,NY
Summary
Enthusiastic Housekeeping offering more than 10 years of hospitality experience. Team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Proficient maintenance cleaning procedures, and safety regulations. Organizes and assigns housekeeping tasks to divide workload evenly amongst personnel. Maintains specified standards of cleanliness to promote guest comfort.
Resourceful and creative offering broad knowledge base in cleaning and maintenance. Focused on keeping spaces clean, organized and tidy for use. Always ready for challenging assignments and eager to drive team success.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
2025
2025
years of professional experience
Work History
Cleaning Team Leader
Museum of Ice Cream
New York, NY
07 2021 - Current
- Coordinated with management on special projects or events requiring extra cleaning personnel or resources.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Ensured that all safety protocols were followed during cleaning operations.
- Collaborated with other departments such as Human Resources or Maintenance in order to resolve any issues related to employee performance or operational needs.
- Managed team of employees, daily progress reports and overall project planning.
- Implemented innovative methods for streamlining processes while maintaining high standards of cleanliness.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Conducted regular inspections to ensure that work was completed according to standards.
- Worked closely with management to develop strategies for improving efficiency within the cleaning department.
- Developed and maintained a positive working environment for all team members.
- Supervised, monitored
- Resolved conflicts between team members in a timely manner.
- Communicated with maintenance team on damages to repair.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Sanitized and cleaned sinks, mirrors and toilets.
- Drafted reports detailing the results of inspections and other activities related to cleaning operations.
- Swept and damp-mopped private stairways and hallways.
- Monitored cleanliness of staff room, and other common areas.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Delegated work to staff, setting priorities and goals.
- Practiced safe work habits and wore protective safety equipment.
- Performed routine maintenance checks on all equipment used by cleaners.
- Assisted in the training of new cleaners.
- Organized meetings with cleaners to discuss progress, problems, and solutions.
Maintenance Crew Member
Equinox Gym
New York, NY
08.2012 - 01.2021
- Performed routine maintenance and repair of buildings, grounds, and equipment.
- Ordered parts, supplies or equipment from catalogs or suppliers.
- Maintained clean equipment for be use it and repairs and maintenance projects.
- Assisted with installation of new equipment when necessary.
- Repaired machines, equipment or structures using tools or equipment.
- Adjusted devices or control instruments using hand tools, levels or straightedges.
- Examined alarm systems and portable fire extinguishers for physical damage requiring repair.
- Notified management about necessary repairs or professional service needs for building operating systems.
- Followed correct procedures for handling, transporting and disposing of new and recycled materials.
- Cleaned or lubricated shafts, bearings or other parts of machinery.
- Cleared walkways of snow and ice during winter months.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Cleaned air conditioning units to ensure proper functioning.
- Cleaned vents and replaced filters to verify proper air flow.
- Identified problems during daily work inspections and addressed concerns.
Education
Contabilidad Sistematizada - Computer Counting
Escuela Superior De Estudios Tecnologicos EAE
Buenaventura Colombia09-2005
High School Diploma -
Liceo Femenino Del Pacifico
Buenaventura Colombia09-2003
Skills
- Chemical Handling
- Cleaning Practices
- Staff Scheduling
- Staff Evaluations
- Cleaning and Sanitation
- Window Cleaning
- Training and Mentoring
- Mopping and Buffing Floors
- Vacuuming and Sweeping
- Customer Service
- Performance Evaluation
- Supply Inventory
- Equipment Maintenance
- Persuasive talker
- Motivated Team Player
Timeline
Maintenance Crew Member
Equinox Gym
08.2012 - 01.2021
Contabilidad Sistematizada - Computer Counting
Escuela Superior De Estudios Tecnologicos EAE
High School Diploma -
Liceo Femenino Del Pacifico
Cleaning Team Leader
Museum of Ice Cream
07 2021 - Current