Angelica Aponte
Orlando,FL
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
9
9
years of professional experience
Work History
Patient Care Administrator
Atrium Health Pineville
04.2019 - 10.2021
- Collaborated with interdisciplinary teams to develop personalized care plans for each patient, improving overall health outcomes.
- Developed comprehensive training programs for new employees, promoting consistent delivery of high-quality patient care services.
- Evaluated the effectiveness of existing operational processes and implemented innovative solutions for improvement when necessary.
- Maintained accurate records of patient information and treatment plans, ensuring compliance with regulatory requirements and protecting patient privacy.
Certified Nursing Assistant
Saratoga Care Nursing Home
02.2016 - 12.2016
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Help Desk Support Specialist
AdventHealth
03.2024 - Current
- Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
- Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
- Ensured compliance with company policies regarding data security during interactions with customers.
- Developed and maintained an up-to-date knowledge base to provide accurate information and guidance to customers.
Education
Bachelors In Business - Human Resource Management
Southern New Hampshire
New Hampshire Masters In Business - Healthcare Administration
Southern New Hampshire University
New Hampshire06.2024
Bachelors In Business - Healthcare Administration
Southern New Hampshire University
New Hampshire05.2021
Languages
Spanish
Native or Bilingual
Timeline
Help Desk Support Specialist
AdventHealth
03.2024 - Current
Patient Care Administrator
Atrium Health Pineville
04.2019 - 10.2021
Certified Nursing Assistant
Saratoga Care Nursing Home
02.2016 - 12.2016
Bachelors In Business - Human Resource Management
Southern New Hampshire
Masters In Business - Healthcare Administration
Southern New Hampshire University
Bachelors In Business - Healthcare Administration
Southern New Hampshire University