Angelica Arias
Cranston
Summary
Experienced with analyzing and interpreting financial data to identify suspicious activities. Utilizes advanced analytical skills to support compliance with regulatory standards. Knowledge of industry best practices ensures thorough risk assessments and accurate reporting.
Overview
10
10
years of professional experience
Work History
ANTI-MONEY LAUNDERING BSA ANALYST
Citizens Bank
02.2014 - 11.2016
- Monitoring and investigating all potential suspicious activities as they relate to BSA/AML guidelines and regulations.
- Identified customer activity deemed suspicious or potentially fraudulent and prepared reports for committee review.
- Created, reviewed and analyzed customer transaction reports for purposes of satisfying Bank Secrecy and Anti-Money Laundering regulatory requirements.
- Abiding to BSA/AML/OFAC regulatory requirements by reviewing and filing CTR's, Monetary Items, and SARs while fulfilling appropriate logging and documentation standards.
- Assisting with reviewing the accuracy and information provided by the branches entered on Currency Transaction Reports (CTR).
- Investigating, researching and identifying activity for possible Suspicious Activity Report (SAR) filings.
- Using analytical skills to review Monetary Instruments Log and providing feedback and recommendations from investigation when appropriate.
- Serving as a resource to branches/departments inquiring in relation to AML/BSA questions to provide best information possible in regards to AML/BSA regulations to better service customers and the Bank's interest
PERSONAL BANKER
Cirtizens Bank
02.2013 - 02.2014
- Providing recommendations and assisting customers with financial solutions, supporting spending, saving, borrowing and investing needs.
- Ability to effectively ask questions and identify needs to improve the customer relationship, while displaying an aptitude to problem solve and provide solutions to customer issues.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Collaborating with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs.
- Following and abiding to all financial policies and procedures including proper cash handling, state and local laws and regulations.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
MARKETING REPRESENTATIVE
SuperMedia
01.2012 - 11.2012
- Providing advertising needs for small to medium sized businesses with a variety of advertising solutions.
- Providing consumers an assurance of quality with guaranteed advertising and marketing programs.
- Prospecting for new customers as well as maintaining relationships with current customers while achieving monthly sales targets.
- Conducting consultative sales meetings to uncover pain points and provide solutions to small to medium sized businesses.
- Created reports to track performance of marketing campaigns and suggest improvements.
- Collaborated with cross-functional teams to create cohesive marketing strategies that aligned with company goals and objectives.
CUSTOMER SERVICE REP II- CD/IRA SPECIALIST
Bank of America
09.2006 - 11.2012
- Promoted to support the introduction of the CD/IRA gate to East Providence call center.
- Trained to open multiple products through phone banking including checking and savings accounts, certificate of deposits, IRAs, credit cards, etc.
- Followed proper identification procedures to verify customers over the phone to avoid fraud and identity theft.
- Specialized in deepening customer's relationships by promoting new products that fit customer's banking habits while meeting strict sales goals
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Entrepreneurship
Johnson And Wales University
Providence, RI05-2010
Skills
- Use case development
- Microsoft Excel
- Functional Specifications
- Business Process Improvement
- Analysis Skills
- Business Analysis
- Databases
- Internal Audits
- Banking
- Bank Secrecy Act
- Communication skills
- Organization Skills
Languages
Spanish
Native or Bilingual
Timeline
ANTI-MONEY LAUNDERING BSA ANALYST
Citizens Bank
02.2014 - 11.2016
PERSONAL BANKER
Cirtizens Bank
02.2013 - 02.2014
MARKETING REPRESENTATIVE
SuperMedia
01.2012 - 11.2012
CUSTOMER SERVICE REP II- CD/IRA SPECIALIST
Bank of America
09.2006 - 11.2012
Bachelor of Science - Entrepreneurship
Johnson And Wales University
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