Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Angelica Barcenas

Cypress,TX

Summary

Dedicated Bilingual Customer Service Representative seeking position in customer service. proven ability to exceed customer satisfaction and contribute to company success. Reliable and driven with strong time management and prioritization abilities ina fast-paced environment.

Overview

4
4
years of professional experience

Work History

Prior Authorization Specialist

Oncology Consultants
09.2024 - 02.2026
  • Processed prior authorization requests to ensure timely patient access to oncology treatments.
  • Reviewed and verified insurance coverage and eligibility for treatment protocols.
  • Collaborated with healthcare providers to gather necessary documentation for approvals.
  • Communicated with patients regarding authorization status and next steps in care.
  • Collaborated with billing and coding teams to ensure accurate claim submissions, reducing denials significantly.
  • Processed high volumes of calls while maintaining accuracy and compliance with company policies.

Patient Care Specialist

Razzack & Associates
10.2021 - 02.2024
  • Responsible for ensuring efficient clinic schedules for a multi-provider practice
  • Triaged calls, created patient medical charts and facilitated specialist care for patients
  • Managed incoming referrals per the PCP order/referral
  • Obtained all pertinent demographic and insurance information while documenting ongoing care and histories for new and established patients
  • Coordinated patient appointments, managing schedules to optimize clinic workflow.
  • Assisted in patient intake processes, ensuring accurate data collection and documentation.

Education

Associate degree -

Lone Star College
Cypress, TX

High School diploma - undefined

Cypress Ridge High School
Cypress, TX

Skills

  • 5 years of patient care specialist experience
  • Medical terminology
  • Technology: Office 365, ECW, EPIC
  • Coding patient information
  • Multi-provider schedule oversight
  • Bilingual in English and Spanish; read, write, speak fluently
  • Appointment scheduling
  • HIPAA compliance
  • Critical thinking skills

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Prior Authorization Specialist

Oncology Consultants
09.2024 - 02.2026

Patient Care Specialist

Razzack & Associates
10.2021 - 02.2024

High School diploma - undefined

Cypress Ridge High School

Associate degree -

Lone Star College