Angelica Barcenas
Cypress,TX
Summary
Dedicated Bilingual Customer Service Representative seeking position in customer service. proven ability to exceed customer satisfaction and contribute to company success. Reliable and driven with strong time management and prioritization abilities ina fast-paced environment.
Overview
4
4
years of professional experience
Work History
Prior Authorization Specialist
Oncology Consultants
09.2024 - 02.2026
- Processed prior authorization requests to ensure timely patient access to oncology treatments.
- Reviewed and verified insurance coverage and eligibility for treatment protocols.
- Collaborated with healthcare providers to gather necessary documentation for approvals.
- Communicated with patients regarding authorization status and next steps in care.
- Collaborated with billing and coding teams to ensure accurate claim submissions, reducing denials significantly.
- Processed high volumes of calls while maintaining accuracy and compliance with company policies.
Patient Care Specialist
Razzack & Associates
10.2021 - 02.2024
- Responsible for ensuring efficient clinic schedules for a multi-provider practice
- Triaged calls, created patient medical charts and facilitated specialist care for patients
- Managed incoming referrals per the PCP order/referral
- Obtained all pertinent demographic and insurance information while documenting ongoing care and histories for new and established patients
- Coordinated patient appointments, managing schedules to optimize clinic workflow.
- Assisted in patient intake processes, ensuring accurate data collection and documentation.
Education
Associate degree -
Lone Star College
Cypress, TXHigh School diploma - undefined
Cypress Ridge High School
Cypress, TXSkills
- 5 years of patient care specialist experience
- Medical terminology
- Technology: Office 365, ECW, EPIC
- Coding patient information
- Multi-provider schedule oversight
- Bilingual in English and Spanish; read, write, speak fluently
- Appointment scheduling
- HIPAA compliance
- Critical thinking skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Prior Authorization Specialist
Oncology Consultants
09.2024 - 02.2026
Patient Care Specialist
Razzack & Associates
10.2021 - 02.2024
High School diploma - undefined
Cypress Ridge High School
Associate degree -
Lone Star College