Angelica Bradfield
Moreno Valley
Summary
Dependable and customer-focused professional with leadership, customer service, and team management experience. Skilled in communication, organization, conflict resolution, and working in fast-paced environments. Experienced handling responsibilities with professionalism, maintaining schedules, and assisting the public with patience and care. Seeking a School Bus Driver position where I can provide safe, reliable transportation and create a positive experience for students and families.
Overview
15
15
years of professional experience
Work History
Social Media Manager
Events Sports Grill
09.2024 - Current
- Facilitated coordination of daily activities to ensure optimal service delivery in a fast-paced setting.
- Streamlined interactions through proficient communication with customers, staff, and management.
- Developed training materials and offered ongoing support to ensure effective employee onboarding and operational success.
- Managed customer issues promptly, ensuring effective communication and resolution.
- Coordinated scheduling activities to optimize workflow and support operational objectives.
- Managed multiple responsibilities simultaneously while maintaining a high level of reliability and time efficiency.
- Developed and executed social media strategies to enhance brand visibility and engagement.
- Analyzed audience insights and trends to optimize content performance across platforms.
Assistant Manager
Tone It Fitness
07.2023 - Current
- Facilitated daily operations to enhance customer service efficiency.
- Coordinated appointment schedules and ensured accurate record-keeping to support administrative functions.
- Coordinated billing contract management and engaged with clients to address inquiries and resolve issues promptly.
- Managed resolution of customer questions and concerns to enhance satisfaction and loyalty.
- Enhanced team operations to promote collaboration and maintain a supportive atmosphere.
- Utilized effective communication and organizational strategies to facilitate information sharing and task management within teams.
Team Supervisor MT
Staples Office Supply
01.2011 - 12.2014
- Directed team members and coordinated daily operational tasks to ensure smooth store functionality.
- Oversaw daily store operations, including opening and closing tasks, while adhering to reporting standards and procedural accuracy.
- Facilitated training sessions for staff on customer service excellence and workplace responsibilities.
- Facilitated resolution of customer issues, ensuring a professional and supportive experience throughout.
- Cultivated an orderly and dependable workspace to enhance operational efficiency.
- Orchestrated team efforts to consistently exceed sales benchmarks and maintain exceptional customer satisfaction ratings.
- Trained and mentored team members on product knowledge and sales techniques.
- Implemented process improvements that enhanced inventory management and reduced stock discrepancies.
- Coordinated scheduling and staffing to optimize team performance during peak hours.
- Managed conflict resolution among team members, fostering a positive work environment and teamwork.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
Education
High School Diploma -
Lake Perris High School
Skills
- Customer Service
- Communication Skills
- Team Leadership
- Conflict Resolution
- Organization & Time Management
- Scheduling & Coordination
- Reliability & Dependability
- Cash Handling
- Safety Awareness
- Basic Spanish
- Ability to Work in Fast-Paced Environments
- Strong Public Interaction Skills
Additional Information
- Willing to obtain CDL with Passenger and School Bus endorsements
- Flexible schedule
- Strong ability to remain calm and professional under pressure
Timeline
Social Media Manager
Events Sports Grill
09.2024 - Current
Assistant Manager
Tone It Fitness
07.2023 - Current
Team Supervisor MT
Staples Office Supply
01.2011 - 12.2014
High School Diploma -
Lake Perris High School