Angelica Brothers
Titusville,FL
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating, organizing and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Hoping to grow within the medical field and learn new processes. Ready to succeed!
Overview
10
10
years of professional experience
Work History
Client Service Administrator
Acuity International
Cape Canaveral, FL
08.2021 - Current
- Prepared and delivered investigative reports and briefings.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Prepared initial patient charts for admission.
- Called and faxed pharmacies to submit prescriptions and refills.
- Troubleshot inconsistencies and identified errors to trace root causes and implement corrective actions.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Scheduler 2
Acuity International
Cape Canaveral, FL
10.2020 - Current
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Generated department orders and accompanying documentation.
- Completed daily logs for management review.
- Increased workflow efficiency by developing crew lines and training team members on preferential bidding systems.
- Oversaw and verified adherence to government regulations by maintaining sensitive data and complying with international laws.
Head Bartender
Radisson Resort At The Port
Cape Canaveral, FL
08.2012 - 04.2020
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Kept bar presentable and well-stocked to meet all customer needs.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Maintained inventory and ordered new supplies when needed.
- Performed event coordination for larger parties and gatherings.
Education
High School Diploma -
Astronaut High School
Titusville, FL12.2011
Associate of Arts -
Eastern Florida State College
Cocoa, FL07.2023
Skills
- Guest Relations Management
- Communication skills
- Schedule Coordination
- Documentation expertise
- Data verification
- High-volume call environments
Timeline
Client Service Administrator
Acuity International
08.2021 - Current
Scheduler 2
Acuity International
10.2020 - Current
Head Bartender
Radisson Resort At The Port
08.2012 - 04.2020
High School Diploma -
Astronaut High School
Associate of Arts -
Eastern Florida State College
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