Overview
Work History
Education
Summary
Skills
Timeline
Hi, I’m

Angelica Bruce

Northport,AL
Angelica Bruce

Overview

8

Years of experience

Work History

ARD Logistics
Vance, AL

Production Team Member
02.2020 - Current

Job overview

  • Cross-trained in multiple positions to offer skilled assistance with different parts of production line.
  • Incorporated new directions smoothly to continuously improve production team performance and output.
  • Followed strict safety protocols when dealing with hazardous materials.
  • Minimized safety hazards and kept work areas inspection-ready by consistently picking up trash and excess materials.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Mapco Express Inc.
Tuscaloosa, AL

Customer Service Leader
03.2017 - 11.2019

Job overview

  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Took cash and credit card payments via phone, in person and through email.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Stepped up to assist customer service manager with complaints and issues during times when department was short-staffed.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Checked status of orders and back-ordered products to coordinate efficient shipments.

Education

Northside High School
Northport, AL

from General Studies

The University of Alabama
Tuscaloosa, AL

from GED
01.2006

Shelton State Community College
Tuscaloosa, AL

from Cosmetology
2007

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Skills

  • Customer service skills
  • Workforce Management
  • Project organization
  • Team management
  • Operational improvement
  • Suggestive selling
  • Equipment monitoring
  • Equipment operation
  • Supervision
  • Problem resolution
  • Multi-tasking

Timeline

Production Team Member

ARD Logistics
02.2020 - Current

Customer Service Leader

Mapco Express Inc.
03.2017 - 11.2019

Northside High School

from General Studies

The University of Alabama

from GED

Shelton State Community College

from Cosmetology