Hi, I’m
Denise Shaw-Pfeffer
Oshkosh,WI
Summary
Customer service professional focused on exceeding customer expectations and improving service delivery. Proven ability to resolve issues quickly and maintain positive customer relationships. Reliable team player capable of adapting to changing situations and prioritizing tasks efficiently. Strong communication and interpersonal skills, coupled with proactive approach to problem-solving.
Experience with high volume of phone calls from customers. Quote calibration orders on metrology software. Dedicated individual. PO creation and confirmations. Expedite orders and RMA creation. Excel, Microsoft Word, PowerPoint.
Performs well in fast paced environments.
Experienced with managing customer inquiries and resolving complaints to ensure satisfaction. Utilizes effective communication techniques to build rapport and trust with customers. Track record of maintaining calm demeanor under pressure and delivering consistent, high-quality service.
Overview
28
years of professional experience
1
Certification
Work History
MillCity ChurchOshkosh, WI, USA
Production Team Member
12.2025 - Current
Job overview
- Volunteer
- Lyrics position - responsible for crafting the words, themes and narrative of songs via ProPresenter software.
- Refining and rewriting lyrics.
- Ensuring compliance with copyright laws.
Fox Valley MetrologyOshkosh, WI, USA
Billing Representative
07.2023 - 01.2026
Job overview
- Review per customer's purchase orders
- Quoting for calibration job orders, Invoicing internal job orders
- Answer invoice questions via ticketing system, emails and phone calls
- Knowledge of tax exempt and state tax rates
- Follow SOP work instructions
Fox Valley MetrologyOshkosh, WI, USA
Customer Service
08.2019 - 07.2023
Job overview
- Quoting customers - calibration orders
- Experience in handling high volume of phone calls
- Enters purchase orders / po acknowledgments / po expedites
- Production team - advising status to customers via emails, phone, and ticket system
- Assistant manager shipping and receiving
- Schedule freight shipments
- Experience with metrology software and M360 website
MST Technical
Shipping Coordinator
06.2018 - 07.2018
Job overview
- Knowledge in scheduling Freight Trucks
- SAP Software
- UPS Labeling & Packaging
- Tagging freight
- Basic knowledge of measurements and math skills
- Inventory- cycle counting
- Filling orders
Metalcraft of Mayville, Inc.Wisconsin
Shipping and Receiving Associate
10.1997 - 01.2018
Job overview
- Shipping and Receiving experience
- Loading and unloading trucks
- Audit parts per blueprint
- Forklift certified
- Cycle counting
- Storing and disbursing
- Assembly experience
- Lean and Kanban procurements experience
Education
Jefferson Online High School
High school or equivalent
01.2008
University Overview
Upper secondary education
Skills
- Productivity software, SAP software, Microsoft Word, Microsoft Outlook, Microsoft Teams
- Customer service support, Proficient customer service, Excellent Customer service and communication skills, Customer service and satisfaction, Managing customer accounts, Outbound calling and Office experience
- Hands-on training, Auditing, Shipping and receiving return processing
- Order picker, Materials handling, Shipment recording in ERP system, Manufacturing company experience
- Microsoft Office, Windows, SAP Software, PowerPoint, Microsoft Excel
- Assembly, Shipping and Receiving, Forklift operator, Storing & disbursing,
- Procurement, Problem-solving, Written communication, Teamwork
- Administrative experience, Vendor relationship management, Data entry experience
- Pallet jacks, Shipment sorting, Shipping documentation
- Hand tools, Precision measuring instruments
- Technical Proficiency, Multitasking, Time management, ERP systems
- Weighing scales, Order picking, Preparation of receiving documents
- Shipping and receiving inventory management, inventory control
- Invoice processing, Basic Math, Attention to detail, Cost estimates
- Blueprint specification interpretation
- Mobile devices, Customer support, Record keeping
- FIFO, Shipping and receiving discrepancy reporting
- Packaging, Shrink wrap machines, Load & unload shipments
- Phone communication, Order processing, Computer skills, Computer operation
- Customer inquiry handling, Customer technical support, Customer satisfaction focus, Customer relations skills, Team collaboration
- Billing systems and software, Account reviews
- Verbal and written communication, Decision-making, Audit procedures
- Billing dispute resolution
- Problem-solving abilities, Multitasking Abilities, Excellent communication, Organizational skills
Additional Information
Windows OS
Shipping & Receiving 15 years of experience
Certified forklift operator, basic math skills
Cycle counter
Assembly, lead person in assembly 5 years of experience
Organization skills
Able to lift 50lbs
Auditing parts
20 years of experience in manufacturing setting and Working as a team leader in a fast paced environment.
Experience as a paint line personnel, Hanging, plugging and packing parts per customer's pack instructions
Able to read blue prints
Cleaning parts before paint
Experience using air tools, DA sander, air gun, and electric saw
Certification
- Driver's License
- Forklift Certified
- Sit down and stand up Forklift certified
- First Aide, CPR, AED certified
Languages
English
Timeline
Production Team Member
MillCity Church
12.2025 - Current
Billing Representative
Fox Valley Metrology
07.2023 - 01.2026
Customer Service
Fox Valley Metrology
08.2019 - 07.2023
Shipping Coordinator
MST Technical
06.2018 - 07.2018
Shipping and Receiving Associate
Metalcraft of Mayville, Inc.
10.1997 - 01.2018
Jefferson Online High School
High school or equivalent
Personal Information
- Title: Billing representative
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer