KENYARDA BERRIAN
Waynesboro,GA
Summary
Led initiatives to enhance customer service quality in diverse settings. Fostered a collaborative environment to maximize team performance and service delivery. Open to relocation to meet organizational needs.
Overview
22
22
years of professional experience
Work History
Assembler/Production
Sizemore/Briggs & Stratton
Statesboro, GA
- Current
- Inspect for bad engines
- Makes sure all holes are punched
- File down any extra shavings
- Let tech know of any defects
- Assists wherever is needed
Field Monitor
FEMA
01.2025 - 04.2025
- Take pictures of debris that drivers load onto truck
- Complete any needed paperwork and sign off on it at the end of the day
- Follow around drivers in our own vehicle
- Communicate with supervisors of any issues that we come across.
Team Lead/Machine Operator
Nutritional Resources
09.2021 - 02.2022
- Lead a team of 4 to 5 people
- Worked with other employees to ensure product effectiveness
- Responded to inquiries in a timely manner
- Ensured that all product met quality standards
- Completed necessary paperwork
- Responsible for making sure the correct product being ran
- Responsible for making sure that all materials needed to run the line was available
- Kept clean area
- Processed and signed off on all paperwork required for production
- Did safety checks on all machinery
Customer Service Representative
Alorica
03.2021 - 09.2021
- Process customer payments
- Answer any billing related questions
- Assist other coworkers in the group chat
- Direct calls to the correct department
- Offer optional products and services to new customers on move ins
- Provide exceptional customer service to all customers
Administrative Assistant
Burke County Public Schools
Waynesboro, GA
07.2018 - 01.2021
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Responded to customer issues to provide immediate resolution and improve retention.
- Handled incoming calls and directed callers to appropriate department or employee.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Developed and maintained filing systems for confidential documents and records.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Handled confidential documents in an organized fashion according to established protocol.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Completed day-to-day duties accurately and efficiently.
Onboarding Specialist
Dekalb County School District
05.2015 - 07.2018
- Facilitate and Manage the New Hire Sessions for all new hires on a rotating schedule and all Certified New Teacher Sessions during the summer
- Assist other Onboarding Secretary as needed with all New Hire Sessions, including Substitutes and Bus Driver Sessions
- Process and issue (notarize) contracts to certified personnel during New Hire Sessions
- Notarize Loyalty Oaths for all processed employees
- Ensure proper addendums are signed and processed as needed for the required positions
- Check and prepare new hire packets for all elementary, middle and high school hires, as well as assist others in the department with their respective packets as needed
- Call and offer positions to applicants who are placed in Offer Extended
- Complete Personnel Action Forms (PAF) for all Elementary, Middle and High school new hires
- Check and Print Vacancy Reports and Offer Extended as needed
- Communicate with the appropriate personnel and applicants regarding clearance of fingerprints and background checks for hired candidates
- Make and prepare copies of all necessary paperwork as needed for the Division of Human Resources
- Receive phone calls made to the Division of Human Resources and answer questions and assist customers as needed
- Assist Principals with processing recommended candidates as needed
- Efficiently operates PATS and GUI to assist applicants and current employees as needed
- Assist with the setup and flow of all Job fairs and other pertinent HR events
- Pack HR Manager's recruiting materials for all recruitment trips
- Assist the HR Manager with hiring and processing all applicants
- Create and Manage the TDR (Transfer, Displaced and Reassignment) report as needed
- Process and collect I-9 Forms for new hires
- E-verify all employees in the Employment Eligibility Verification Database
- Prepare reports and or documents as requested and needed by Administrators in the Department
- Assists in preparing, collecting and managing documents submitted to Human Resources
- Assist my HR Manager in whatever capacity as needed
- Assist with Interview Panels for hiring of potential employees
- Named Employee of the Month for October 2015: For: hard work, diligence, dedication and willingness to assist others as needed
- Division of Human Resources
Floor Manager/Supervisor
D1 Managed Services
Augusta, GA
05.2014 - 05.2015
- Responsible for a staff of 50 to 75
- Implements modern office practices, procedures and methods including the use of standard office machines and computer equipment
- Assists in preparing, collecting and managing documents and reports
- Perform data entry into the computer
- File appropriate paperwork as needed and necessary
- Assists with office and routine administrative duties
- Responds to requests and inquiries in a timely manner
- Operates personal computers and software such as Microsoft Office and Powerpoint
- Works collectively with other employees to ensure company's effectiveness
- Conducts staff meetings to address potential problems and issues
- Creates and implements effective plans to enhance overall productions
- Demonstrates effective written, verbal and listening skills
- Performs responsible office duties with speed and accuracy
- Maintains a high level of accuracy in preparing and entering information
- Process and sign off on all paperwork relating to production
- Performs all other related duties as assigned by immediate Supervisor
- Augusta
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
Internet Sales
Kia of Augusta
09.2012 - 05.2014
- Responsible for contacting potential customers/buyers by calling, texting, and emailing
- Scheduled appointments for customers to visit the site
- Prepared itinerary's and supply list as needed
- Built meaningful relationships and partnerships with customers
- Provided verbal communication to customers about all available products
- Utilized telephone and computer to make calls and create databases
- Created customer database by developing spreadsheets to include all contact information
- Responsible for filing necessary paperwork as appropriate
- Set up appointments for potential customers
- Provided effective first-class customer services to potential buyers
Line Leader/Machine Operator
D1 Managed Services
Augusta, GA
11.2010 - 09.2012
- Responsible for a staff of 12-21
- Maintained daily paperwork for production to include filing and collecting necessary documentation from staff
- Provided comprehensive administrative/clerical support
- Maintained office/floor duties as assigned by Supervisor
- Worked collaboratively with other staff members to ensure efficiency of daily tasks
- Performed all other duties as assigned by immediate supervisor
CSR - Customer Service Representative/Cashier
Walmart
Waynesboro, GA
08.2008 - 11.2010
- Answered phones by directing calls to appropriate individuals and departments
- Performed clerical duties by creating money orders, processing returns and keeping track of item database and store inventory
- Created flyers and advertisement documents to be utilized in-store for customer information
- Provided excellent customer services to customers
- Worked one on one with customers on a daily basis as needed
- Operated cash registers to ensure proper purchase transactions on an as needed basis
- Assist in putting out items for the floor and kept and created proper documentation of inventory
- Assist with keeping the store clean and organized on an as needed basis
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service
- Performs other duties as assigned by immediate Supervisor
Skilled Laborer
MI HOME PRODUCTS
Waynesboro, GA
09.2004 - 08.2008
- Responsible for inserting grids into a spacer for windows
- Assisted the supervisor with production and proper paperwork
- Managed a line of 12-15 staff members
- Provided leadership to staff members as assigned by direct Supervisor
- Maintained proper paperwork for staff members (work schedules, etc.)
Education
Early Childhood Education - undefined
Middle Georgia College
Cochran, GAEducational Studies - undefined
Ashford University Online
San Diego, CA01-2021
Medical Assistant/Medical Billing - undefined
University of Phoenix
Phoenix, AZ01-2012
Skills
Mediated disputes among team members to foster a positive work environment
Oversaw machine operation activities to maintain optimal performance and safety standards
Designed and implemented trainable models to optimize performance and adaptability
Utilized Outlook to streamline daily operations and enhance team collaboration
Fostered positivity among team members to support a productive workplace culture
Cultivated strong leadership skills to inspire and motivate team members towards achieving organizational goals
Focused on delivering results and meeting established goals
Utilized strong communication skills to enhance team dynamics and ensure clarity in project objectives
Oversaw warehouse processes to ensure efficient inventory management and timely distribution
Developed intuitive GUI solutions to streamline application functionality
Facilitated accurate payment processing to maintain financial integrity
Oversaw the integration of Microsoft Office tools to enhance team productivity and collaboration Developed training materials for staff to maximize software utilization Streamlined workflows by implementing best practices in document management
Utilized strong organizational skills to enhance team efficiency and productivity
Oversaw assembly processes to enhance efficiency and quality Coordinated with team members to streamline operations and reduce downtime Fostered a collaborative environment to improve team performance
Oversaw intake procedures to enhance client engagement and satisfaction Coordinated with team members to streamline information collection and processing Implemented best practices for client communication to improve service delivery
Cultivated a strong sense of self-direction to enhance productivity and effectiveness
Leveraged exceptional communication abilities to foster positive interactions with clients and colleagues
Led teams in strategic planning and execution to achieve project milestones Managed team dynamics to enhance productivity and ensure project success Guided teams in aligning project objectives with organizational goals
Utilized MS Windows and Excel to enhance operational efficiency
Conducted thorough examinations to ensure accuracy and compliance with standards
Implemented solutions to address customer inquiries and improve satisfaction
Facilitated effective information exchange through strong verbal and written communication skills
Cultivated a positive attitude to enhance team morale and productivity
Oversaw the implementation of Excel tools to enhance data management processes Guided team members in leveraging Excel for project tracking and reporting Championed best practices for data organization and analysis
Implemented efficient e-verify systems to ensure compliance and accuracy
Utilized word processing software to create and edit professional documents for various purposes
Leveraged PowerPoint expertise to enhance visual communication and audience engagement
Contributed to diverse functions to enhance team efficiency
Managed concurrent responsibilities to ensure seamless workflow and productivity
Utilized organizational skills to streamline processes and enhance team efficiency
Exhibited a proactive and dynamic approach to tasks and team collaboration
Utilized strong communication skills to enhance team interactions and project outcomes
Managed staff performance and development to enhance team effectiveness and morale
Adapted quickly to dynamic work settings, ensuring seamless operations and team collaboration
Implemented strategies to anticipate and mitigate issues before they arise
Utilized comprehensive computer skills to support project execution and team collaboration
Led initiatives to enhance communication solutions across departments Oversaw user training programs to improve system utilization Championed the integration of new technologies to streamline operations
Implemented practical strategies to streamline processes and improve productivity
Developed and maintained structured processes to enhance operational efficiency
Utilized SAP software to enhance operational efficiency and data accuracy
Managed growth and maintenance of lotus species to promote biodiversity in water gardens
Oversaw daily manufacturing processes to optimize production efficiency Coordinated with cross-functional teams to implement process improvements Managed inventory levels to align with production schedules
Cultivated a positive work environment to enhance team performance and morale
Applied keen observational skills to ensure accuracy and quality in deliverables
Identified opportunities for improvement and implemented innovative solutions to enhance team performance
Utilized strong listening skills to foster collaborative team environments
Utilized Business Objects InfoView to enhance data visualization and support decision-making
Adapted quickly to new concepts and technologies to enhance team performance
Oversaw deployment of FortiClient across multiple devices to enhance network security Coordinated with IT teams to streamline user support processes Developed training materials to educate staff on software functionalities
Directed budgeting processes and financial obligations to support organizational stability
Oversaw customer service operations to improve response times and service quality Developed training programs for staff to enhance customer interaction skills Implemented strategies to elevate customer satisfaction and loyalty
Consistently achieved perfect attendance to support team productivity and operational efficiency
Implemented strategic time management techniques to streamline workflows and meet deadlines
Timeline
Field Monitor
FEMA
01.2025 - 04.2025
Team Lead/Machine Operator
Nutritional Resources
09.2021 - 02.2022
Customer Service Representative
Alorica
03.2021 - 09.2021
Administrative Assistant
Burke County Public Schools
07.2018 - 01.2021
Onboarding Specialist
Dekalb County School District
05.2015 - 07.2018
Floor Manager/Supervisor
D1 Managed Services
05.2014 - 05.2015
Internet Sales
Kia of Augusta
09.2012 - 05.2014
Line Leader/Machine Operator
D1 Managed Services
11.2010 - 09.2012
CSR - Customer Service Representative/Cashier
Walmart
08.2008 - 11.2010
Skilled Laborer
MI HOME PRODUCTS
09.2004 - 08.2008
Assembler/Production
Sizemore/Briggs & Stratton
- Current
Early Childhood Education - undefined
Middle Georgia College
Educational Studies - undefined
Ashford University Online
Medical Assistant/Medical Billing - undefined
University of Phoenix