Angelica Burgos
Chicago,IL
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
15
15
years of professional experience
Work History
Home Visitor/ Caseworker / Diversion Specialist
Primo Center
Current - 01.2014
- Maintained clients’ files, intakes, and registrations
- Provide clients with community resources, case management, and community support
- Assist in obtaining housing for client’s residing in homeless shelter
- Enter billing services utilizing CIS system
- Utilize Parents as Teachers curriculum to provide parenting education
- Provide bi-lingual interpretation to two interim housing sites.
Home Care Aide
Solid Source
01.2020 - 01.2011
- Assisted in daily living activities
- Escorted client to all appointments
- Maintained clean and healthy environment for elderly.
Supervisor
Help At Home
01.2010 - 01.2010
- Maintained client files
- Assigned homemakers to clients
- Made home visits regularly to clients
- Problem solved any issues.
PRSA
Presidential Pavilion
01.2010 - 01.2010
- Assisted in maintaining client files
- Held daily life skills group.
In house Facilitator
Doctor’s Group Management
01.2010 - 01.2008
- Held Psycho-Social therapy groups
- Managed daily attendance roster.
Day Program Facilitator/ In house Facilitator
MedEx Management
01.2008 - 01.2007
- Maintained records of nursing home facilities and members
- Managed groups and daily group progress reports.
In-home Care Provider
Hospice Care Provider
01.2005 - 01.2003
- Assisted in caring for cancer patient
- Transported patient to therapy sessions
- Kept patient on medication schedule, flushed IV lines and assisted in daily hygiene.
Information Representative
Conseltec
01.2000 - 01.2000
- Provided prompt and courteous services to providers and Medicare recipients
- Quickly and efficiently located information regarding eligibility.
Medical File Analyst
Columbia Surgery Center
01.2000 - 01.1999
- Provided prompt location of medical files for nurses and doctors
- Effectively located missing data in patient files
- Discarded and stored unneeded patient data accurately.
Sales Representative
A.P.A.C.
01.1999 - 01.1998
- Quickly and efficiently processed all policy purchase orders
- Provided courteous service to customers, always maintaining a cheerful and professional demeanor
- Provided excellent customer service be actively listening to customer needs and concern and provided the best policy to suit their needs.
Education
Purdue Global
01.2023
Olympia College
01.2005
Mercy College
01.2001
Skills
- Strong communication skills
- Mental Health First Aid
- Illinois Medicaid IM-CANS and IM-CAT
- Typing, internet proficiency
- Knowledge of Medicare policies/regulations
- Billing and collection methods
References
Available upon request
Timeline
Home Visitor/ Caseworker / Diversion Specialist
Primo Center
Current - 01.2014
Home Care Aide
Solid Source
01.2020 - 01.2011
Supervisor
Help At Home
01.2010 - 01.2010
PRSA
Presidential Pavilion
01.2010 - 01.2010
In house Facilitator
Doctor’s Group Management
01.2010 - 01.2008
Day Program Facilitator/ In house Facilitator
MedEx Management
01.2008 - 01.2007
In-home Care Provider
Hospice Care Provider
01.2005 - 01.2003
Information Representative
Conseltec
01.2000 - 01.2000
Medical File Analyst
Columbia Surgery Center
01.2000 - 01.1999
Sales Representative
A.P.A.C.
01.1999 - 01.1998
Purdue Global
Olympia College
Mercy College