Alejita Rosales
Lawrence,MA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed Home Visitor offering 16 years background in serving community, providing guidance for those in need and resolving conflicts. Expertise in facilitating supportive services and effectively coordinating community resources. Attentive and systematic program support professional with solid background in helping parents and kids. Well-grounded and upbeat individual with excellent verbal and written communication skills and an organized nature. Looking for a dynamic, growth-oriented position.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Caseworker/Home Visitor
Greater Lawrence Community Action Council
Lawrence, MA
04.2004 - 06.2016
- I met with clients to conduct needs assessments, recommending appropriate support and service offerings.
- I maintained updated progress notes and case records, and documented children's progress in recreational activities, treatment plans, and education.
- Collaborated with social workers to support patients.
- I followed strict policies and procedures to maintain client confidentiality and keep data private.
- Assisted patients needing additional support by scheduling and managing appointments.
- Acted as a role model for clients by exhibiting positive behaviors.
- Assisted and advocated for clients in obtaining financial resources and government entitlements
Bus Driver/Monitor/Instructional Assistant/Consultant
Greater Lawrence Educational Collaborative
Methuen , MA
08.1998 - 09.2003
- Learned and followed school transportation procedures.
- Helped elderly and disabled passengers board and exit the bus.
- Operated the bus professionally and interacted with passengers to foster pleasant rides.
- Assist individuals with special needs with the performance of their daily basic tasks.
- Monitor the safe transportation of children and teenagers with disabilities to and from home and school.
- Establish communication boundaries with parents, teachers, and therapists to, in conjunction, advocate for the well-being of children.
- Assist teacher in classroom and perform activities such as: enhancing setting limits, fostering thinking, problem solving and goal setting.
- perform all other related activites
Education
Associate of Arts - Culinary Arts
Le Cordon Blue
09-2014
Criminal Justice
Rochville University
NY04-2005
GED -
Adult Learning Center
Lawrence, MA06-1998
Front Desk Receptionist
Saint Croix Skill Center
St. Croix Virgin Island12-1992
Word Processing
American Business Instute
Brooklyn, NY02-1987
Skills
- Highly effective communication
- Client interaction
- Client Engagement
- Conflict Mediation
- Service assistance and support
- Community outreach expert
- Referral Coordination
- Experience with at-risk youth
- Client Advocacy
- High-Risk Populations Identification
- Case Documentation
Languages
Spanish
Professional
English
Professional
Certification
IRS VITA volunteer Worker/ Notary Public/ Marriage Minister
Timeline
Caseworker/Home Visitor
Greater Lawrence Community Action Council
04.2004 - 06.2016
Bus Driver/Monitor/Instructional Assistant/Consultant
Greater Lawrence Educational Collaborative
08.1998 - 09.2003
Associate of Arts - Culinary Arts
Le Cordon Blue
Criminal Justice
Rochville University
GED -
Adult Learning Center
Front Desk Receptionist
Saint Croix Skill Center
Word Processing
American Business Instute
IRS VITA volunteer Worker/ Notary Public/ Marriage Minister
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