Summary
Work History
Education
Skills
Timeline
Generic

Garry Adams

Toledo

Summary

Dynamic Caseworker and Customer Service Representative with a proven track record at Job & Family Services and Buckeye Broadband. Excelled in client advocacy and issue resolution, enhancing client satisfaction and compliance. Skilled in interpersonal communication and case management, adept at fostering client relationships and navigating complex regulations. Demonstrates exceptional problem-solving and teamwork abilities.

Work History

Caseworker

Job & Family Services
  • Monitored case progress for timely completion and compliance with applicable regulations.
  • Assessed needs of each client and recommended appropriate services and resources.
  • Established trusting relationships with clients, fostering open communication and rapport building.
  • Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.

Customer Service Representative

Buckeye Broadband
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Associate Of Arts And Sciences -

Monroe County Community College
Monroe, MI

Skills

  • Case information confidentiality
  • Client interaction
  • Highly effective communication
  • Client advocacy
  • Client engagement
  • Professional boundaries
  • Ethical practice
  • Issue identification and resolution
  • Interpersonal and written communication
  • Records management
  • Assessment skills
  • Self-awareness
  • Conflict mediation
  • Regulatory compliance
  • Case file documentation
  • Service assistance and support
  • Organizational skills
  • Case documentation
  • Conflict resolution
  • Problem-solving
  • Multitasking
  • Medicare and medicaid applications
  • Client education
  • Interpersonal communication
  • Analytical thinking
  • Teamwork
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Documentation skills
  • Task prioritization
  • Self motivation
  • Interpersonal skills
  • Goal setting
  • Professionalism
  • Time management abilities
  • Continuous improvement
  • Adaptability
  • Written communication
  • Professional demeanor
  • Problem-solving aptitude
  • Case management

Timeline

Caseworker

Job & Family Services

Customer Service Representative

Buckeye Broadband

Associate Of Arts And Sciences -

Monroe County Community College

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Garry Adams