Susan Hargrove
Buckholts
Summary
Dedicated caseworker with expertise in client advocacy, assessment skills, and effective communication. Proven track record in developing tailored service plans and fostering trusting relationships to enhance client well-being.
Overview
17
17
years of professional experience
Work History
Caseworker
Texas Department of Family Protective Services
Taylor, TX
09.2007 - 07.2024
- Facilitated comprehensive assessments of client needs and service eligibility.
- Coordinated referrals to community resources and support services for clients.
- Developed and implemented individualized service plans tailored to client goals.
- Conducted regular follow-ups to evaluate progress and adjust interventions as needed.
- Mentored junior caseworkers on best practices in case management and documentation.
- Advocated for client rights, ensuring access to necessary services and supports.
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
- Streamlined documentation processes, increasing efficiency in caseload management.
- Implemented evidence-based practices in casework interventions, enhancing overall effectiveness of service delivery.
- Enhanced client well-being by developing comprehensive case plans addressing individual needs.
- Advocated for client rights and represented client interests at administrative hearings.
- Managed high-risk cases involving substance abuse or domestic violence concerns with specialized interventions tailored to each situation.
- Provided crisis intervention and case management services to child, family and legal guardians.
- Assisted clients in preparing applications for social security benefits, housing and assistance programs.
- Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions.
- Advocated on behalf of clients in legal proceedings, securing favorable outcomes in numerous cases.
- Created treatment or service plan meeting each client's individualized needs.
- Delivered ongoing support for families navigating the child welfare system, contributing to successful reunifications in multiple cases.
- Fostered positive relationships with clients, establishing trust and open communication channels.
- Conducted home visits to assess and address client needs in their living environments.
- Conducted comprehensive assessments for understanding individual client needs, laying groundwork for effective support.
- Streamlined case documentation processes, ensuring accurate and timely records.
- Improved client outcomes by developing and implementing tailored case management plans.
- Documented client progress and activities in accordance with agency policies and procedures.
- Conducted home visits to assess clients' home environment and provide support.
- Monitored clients' progress to adjust treatment plans accordingly.
- Educated clients and families on mental health, wellness and recovery topics.
- Participated in professional development and training opportunities to enhance clinical skills.
- Utilized evidence-based practices to provide effective interventions for clients.
- Implemented community outreach programs to promote mental health awareness.
Education
Bachelor of Science - Social Work
Midwestern State University
Wichita Falls, TX05-2007
Skills
- Case information confidentiality
- Client interaction
- Highly effective communication
- Client advocacy
- Assessment skills
- Records management
- Client engagement
- Professional boundaries
- Ethical practice
- Issue identification and resolution
- Interpersonal and written communication
- Motivational interviewing
- Behavioral observation
- Self-awareness
- Proficient in [software]
- Conflict mediation
- Home inspections
- Regulatory compliance
- Family engagement
- Case investigations
- Child placement assessments
- Service assistance and support
- Case file documentation
- Organizational skills
- Case documentation
- Conflict resolution
- Problem-solving
- Multitasking
- Referral coordination
- Patient support
- Substance abuse treatments
- Analytical thinking
- Interpersonal communication
- Teamwork
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Active listening
- Effective communication
- Decision-making
- Documentation skills
- Team building
- Task prioritization
- Self motivation
- Goal setting
- Professionalism
- Time management abilities
- Continuous improvement
Timeline
Caseworker
Texas Department of Family Protective Services
09.2007 - 07.2024
Bachelor of Science - Social Work
Midwestern State University