Angelica Caraveo
Phoenix,AZ
Summary
Accomplished Sr. Financial Aid Advisor with a proven track record at Universal Technical Institute Inc, enhancing student financial aid processes and compliance. Fluent in English and Spanish, demonstrating exceptional communication and organizational skills. Excelled in streamlining FAFSA processes and improving policy effectiveness, ensuring superior customer service and efficient problem resolution. Successful at working with students and families to examine options, complete paperwork and pursue financial assistance for education. Familiar with required documentation and proficient with Regent. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Sr. Financial Aid Advisor
Universal Technical Institute Inc
11.2018 - 08.2023
- Assisted families with the completion of FAFSA's, Entrance Counseling, & Master Promissory Note.
- Worked closely & partnered with Admissions Team Enroll to Show.
- Managed complex PJ Override processes to resolve student concerns regarding eligibility or award amounts fairly and efficiently.
- Guided families through the complexities of applying for federal grants, loans, work-study programs, and other forms of financial assistance.
- Maintained compliance with federal, state, and institutional guidelines by staying updated on policy changes and conducting regular audits of financial aid records.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Counseled students and parents about financial aid options and program details.
- Processed federal financial aid verification.
- Collaborated with institutional research teams to evaluate the effectiveness of current financial aid policies and recommend improvements for future implementation.
- Provided exceptional customer service to students and parents by answering questions related to financial aid programs, application processes, deadlines, and award notifications.
Financial Aid Advisor
Arizona Automotive Institute
10.2007 - 10.2018
- Assisted families with the completion of FAFSA's, Entrance Counseling, & Master Promissory Note.
- Managed complex appeals processes to resolve student concerns regarding eligibility or award amounts fairly and efficiently.
- Guided families through the complexities of applying for federal grants, loans, work-study programs, and other forms of financial assistance.
- Maintained compliance with federal, state, and institutional guidelines by staying updated on policy changes and conducting regular audits of financial aid records.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Counseled students and parents about financial aid options and program details.
- Processed federal financial aid verification.
- Collaborated with institutional research teams to evaluate the effectiveness of current financial aid policies and recommend improvements for future implementation.
- Provided exceptional customer service to students and parents by answering questions related to financial aid programs, application processes, deadlines, and award notifications.
Education
High School Diploma -
Camelback High School
Phoenix, AZ05.2002
Skills
- Speak, Read, & Write Fluently in English & Spanish
- Excellent Communication Skills
- Great Organization Skills
- Excellent Customer Service
- Proficient in Word & Excel
- Excellent Multi-Tasking Skills
- Attention to Detail
- Problem Solving Skills
Timeline
Sr. Financial Aid Advisor
Universal Technical Institute Inc
11.2018 - 08.2023
Financial Aid Advisor
Arizona Automotive Institute
10.2007 - 10.2018
High School Diploma -
Camelback High School
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