Sergio Zepeda Benazar
Redmond,WA
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Home Depot
Bellevue
01.2024 - Current
- Excelled in exceeding daily credit card application goals.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Prevented key account losses by researching discrepancies and correcting problems.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Strengthened customer retention by offering discount options.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Conducted regular follow-up calls with customers after resolving their issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Oversaw warranty counseling process to manage expense controls.
- Promoted available products and services to customers during service, account management and order calls.
- Supported sales team members to drive growth and development.
Security Specialist
Macy's
Bellevue, Washington
02.2022 - 01.2024
- Provided friendly and professional assistance to employees, visitors and customers.
- Developed and enforced security policies and procedures to protect organizational assets.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Supervised network activity and security camera footage to locate potential threats.
- Communicated security policies to staff members and performed security training.
Education
High School Diploma -
Interlace High School
Bellevue, Washington06-2022
Skills
- Speak/Read/Write English Fluently
- Speak/Read/Write Spanish Fluently
- Retail merchandising
- Stress management
- Customer satisfaction
- Customer service
- Time management
- Telephone management
- Guest services
Timeline
Customer Service Representative
Home Depot
01.2024 - Current
Security Specialist
Macy's
02.2022 - 01.2024
High School Diploma -
Interlace High School