Lizeth Amavizca Quintero
Mesa,AZ
Summary
Dedicated and focused Customer Service Representative who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with a strong drive to succeed.
Overview
18
18
years of professional experience
Work History
Customer Service Representative/Operations Lead
Ascensus/Majorel
01.2021 - Current
- Inbound calls for participants with retirement plans. Assist participants with account distributions, investment trades, loans and hardships requests. Oversee and supervise a team of agents chat, support frontline, handle escalations and work with upper management to solve issues, check-review and adjust timesheets for my team. Monitor system performance, 1 on 1 coaching sessions on a weekly basis to review calls and look for areas of opportunities for the agents as well as disciplinary actions when needed.
Customer Care Professional
Medix/ Centene
04.2020 - 11.2020
- Generate medical charts for insurance members, verifying personal information HIPPA, selecting correct health plan and filling out symptoms and any pertaining information or medication taken, history of previous chronic diseases for nurses to assist them with medical advice. Provided them with hours of operations, eligibility, transportation, on line provider services and much more.
Administrative Assistant
Intuitive Surgical
06.2008 - 02.2015
- Provided a variety of administrative support duties for the office staff. Answered and transferred a high volume of incoming calls. Reserved facilities and coordinated company events. Coordinated meetings for office staff to include but not limited to – meetings, lunches, flights and hotels. Assisted with accounts payable. Handled MRO, generated purchase orders and assisted with Recruitment Testing. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Education
General Classes
Mesa Community College
05-2000
High School Diploma - undefined
Mesa High School
05-1998
Skills
- Bilingual – Ability to read, write and speak Spanish and English fluently
- Compassionate and active listener
- Ability to work under stress
- Customer Relations
- Company Event Coordination
- Conflict Resolution
- Familiar with Microsoft Office
- Highly Adaptable
Timeline
Customer Service Representative/Operations Lead
Ascensus/Majorel
01.2021 - Current
Customer Care Professional
Medix/ Centene
04.2020 - 11.2020
Administrative Assistant
Intuitive Surgical
06.2008 - 02.2015
High School Diploma - undefined
Mesa High School
General Classes
Mesa Community College