Angelica Carrillo
Douglas,AZ
Summary
Seasoned professional with a robust background in both healthcare and corrections, notably with the Arizona Department of Corrections and Copper Queen Community Hospital. Expert in inmate supervision and patient confidentiality, demonstrating superior conflict management and HIPAA compliance skills. Proven track record in enhancing safety protocols and streamlining patient admission processes, contributing to improved operational efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Correctional Corporal
Arizona Department of Corrections
Douglas, AZ
11.2015 - Current
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Advised supervisors on matters relating to staffing levels, equipment needs, budgeting requirements.
- Conducted searches of inmates and visitors to prevent the smuggling of contraband.
- Conducted headcounts to ensure that all inmates were accounted for.
- Responded to emergencies and incidents, such as fights or attempted escapes, using appropriate restraint techniques.
- Inspected cells and other areas for contraband and safety hazards.
- Conducted random searches of cells and living areas for contraband items such as weapons or drugs.
- Served as a role model for inmates by demonstrating positive behavior and promoting educational and vocational training programs.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Facilitated educational classes such as anger management or life skills workshops.
- Instructed inmates on work detail and oversaw work-site transportation.
- Conducted security checks and monitored inmate movement in the facility.
- Provided counseling to inmates regarding personal, social, or psychological problems.
- Supervised and made cell assignments.
- Participated in the development and implementation of escape prevention plans and emergency evacuation procedures.
- Inspected cells and conducted random searches of common areas.
- Intervened in potentially violent confrontations between inmates using verbal de-escalation techniques.
- Maintained clear and open communications with facility areas to support safe operations.
- Trained new correctional officers on facility procedures, safety protocols, and the ethical treatment of inmates.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
Medical Assistant
Copper Queen Community Hospital
Douglas, AZ
05.2012 - 11.2015
- Filed insurance claims forms in accordance with applicable regulations.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Contacted medical facilities to schedule patients for admission.
- Supported administrative staff by processing payments.
- Provided assistance to medical staff in performing minor surgical procedures.
- Incorporated outside records into charts and EHR.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Documented notes during patient visits.
- Positioned patients properly during examination or treatment for comfort and safety.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Registered new patients into practice management software program accurately entering demographic information.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Collected, labeled and stored laboratory specimens properly prior to testing.
Admitting Clerk
Copper Medical hospital
Douglas, AZ
05.2006 - 08.2012
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Communicated with patients with compassion while keeping medical information private.
- Demonstrated ability to use multiple computer systems simultaneously while entering data accurately.
- Scanned documents into EHR system as needed.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Checked patient information and insurance coverage.
- Collaborated with various departments within the facility to ensure efficient flow of admitting processes.
- Completed registrations for laboratory work, surgical procedures and radiology.
- Conducted follow up phone calls with discharged patients regarding their care experience while hospitalized.
- Reviewed pre-registration forms with patients prior to arrival at hospital or clinic; prepared financial arrangements with patient when required.
- Verified schedules and arrival times.
- Assisted patients in completing insurance forms and other paperwork related to admission.
- Answered incoming calls from patients regarding registration inquiries.
- Processed discharge requests from nursing units after verifying insurance coverage requirements were met.
- Ensured compliance with HIPAA regulations related to patient privacy rights.
- Collected co-pays, verified insurance eligibility using web-based applications and entered data into system.
- Coordinated with billing department for any discrepancies encountered during registration process.
- Interviewed patients to complete case histories and intake forms.
- Complied with HIPAA guidelines when handling confidential patient information at all times.
- Greeted and registered new patients, checked for accuracy of demographic information, updated existing records.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Maintained accurate logs of patient demographics, insurance information, visitor log books.
- Verified third party payer contracts to ensure maximum reimbursement was received for services provided.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Admitting Clerk
Southeast Arizona Medical Center
Douglas, AZ
05.2005 - 11.2006
- Arranged hospital admissions for patients as required.
- Managed patient admissions and discharge from hospital to home care, extended care facility or self-care.
- Initiated medical record numbers for new admissions and registrations ensuring accuracy of information entered into the computer system.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scanned documents into electronic health record system according to established procedures.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Determined charges and collected co-pays.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Completed relevant insurance and other claim forms.
- Scheduled tests for patients based on physician orders and managed changes in schedules as needed.
- Responded quickly to queries from physicians, nurses or other departments in a timely manner.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Collaborated with medical scientists to prepare reports, articles or conference presentations.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Education
REGISTERED MEDICAL ASST - Medical Assistant
Horizon Medical Institude
Sierra Vista, AZ08-2012
Skills
- Patient confidentiality
- Telephone etiquette
- Organizing charts
- Data verification
- Healthcare industry
- Verifying insurance
- Reviewing patient information
- HIPAA compliance
- Billing and insurance processes
- Appointment scheduling
- Obtaining payments
- Payment processing
- Verifying eligibility
- Eligibility requirements
- Inmate supervision
- Security procedures
- Firearms proficiency
- Self-defense training
- De-escalation techniques
- Physical fitness
- Policy enforcement
- Restraint techniques
- Conflict management
- Mental resilience
- Inmate movement control
- Emergency response
- Administration
- Public safety
- Staff supervision
- Records maintenance
- Security protocols
Certification
Cardio Pulmonary Resusitation certified.
Languages
English
Native/ Bilingual
Spanish
Full Professional
References
References available upon request.
Timeline
Correctional Corporal
Arizona Department of Corrections
11.2015 - Current
Medical Assistant
Copper Queen Community Hospital
05.2012 - 11.2015
Admitting Clerk
Copper Medical hospital
05.2006 - 08.2012
Admitting Clerk
Southeast Arizona Medical Center
05.2005 - 11.2006
Cardio Pulmonary Resusitation certified.
REGISTERED MEDICAL ASST - Medical Assistant
Horizon Medical Institude
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