JANET ANNAIS VICTORIA
Douglas,Az
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
Work History
Mission Support Assistant
Customs and Border Protection, Border Patrol-Douglas Station / GS7 Step 1 $50,908
01.2025 - Current
- Coordinate travel authorizations and vouchers using Concur, ensuring adherence to federal travel regulations.
- Serve as Timekeeper and Payroll Processor:
- Process employee timecards in BPETS and GovTA to ensure accurate and timely submission.
- Review and validate all time and attendance codes (overtime, leave, night differential, holiday, and premium pay) for accuracy and policy compliance.
- Initiate and process timecards corrections.
- Support OWCP Worker’s Compensation Program:
- Serve as backup Injury Compensation Coordinator (ICS).
- Maintain confidential case files and track claim status in accordance with Department of Labor (DOL) and CBP policy.
- Provide guidance to employees on claim procedures and documentation requirements.
- Issue and manage Personal Identity Verification (PIV) cards, ensuring proper credentialing, accountability, and revocation in compliance with federal standards.
- Serve as front-desk receptionist, greeting visitors, verifying identification, and maintaining entry logs.
- Answer and route incoming calls, manage mail and uniform distribution.
- Function as Inventory taker by verifying property accountability of CBP-issued equipment. Conduct annual and semi-annual physical inventories to ensure property records match system.
- Maintain organized filing systems, data records, and correspondence tracking.
- Manage correspondence, and document routing for management, supervisors, and staff.
Mission Support Assistant
Customs and Border Protection, Office of Field Operations-Douglas Port / GS6 Step 1 $44,910
06.2024 - 01.2025
- Create system profiles for new employees.
- Create and modify employees schedule.
- Preparation, submission and validation of timecards for payroll processing.
- Daily audit of overtime tickets, and employee absences.
- Approve or deny leave request based on shift availability.
- Create COSS tickets (Admin Days, sick leave, annual leave, military leave, and leave without pay request).
- Assist employees with payroll discrepancies.
- Request COSS access to new employees.
- Request COSS modification access to existing employees.
- Create and submit timecard corrections.
CBP Technician
Customs and Border Protection, Office of Field Operations-Douglas Port / GS6 Step 1 $44,910
02.2024 - 06.2024
- Assist and provide support to CBP Officers during inspections of vehicles and baggage.
- Hourly update of Border Wait Time system.
- Prepare and update CBP Officers lineup and schedules based on shifts necessities.
- Daily report on Shift Operational Stats.
- Assist with cash register payments and cash register end of shift report.
- Inspection of facilities to ensure all paperwork and supplies are ready for CBP Officers.
- Assist with submission of IT and facilities work tickets. Follow up until completion.
Medical Support Staff-EMT
Loyal Source Government Services
05.2021 - 02.2024
- Full time employee 40-48 hours per week $25.50/hour
- Assist healthcare providers in federal facilities, handling administrative duties, and performing clinical tasks to support patient care.
Medical Support Staff Supervisor
Chiricahua Community Health Centers
11.2019 - 05.2021
- Ensure center operates in an efficient and consistent manner, ensuring patients receive high quality care.
- Ensure Medical Support and laboratory staff are in compliance with policies and procedures, local, state and federal regulations and laws.
- Supervise Medical Support and laboratory staff in their assigned clinical area, including training, evaluating and conducting disciplinary actions and other personnel actions as required.
- Complete medical support staff schedule.
- Perform medical supplies inventory and ordering of supplies.
- Take patients and staff complaints/compliments and involve other necessary staff to assess and resolve situation.
- Ensure employees’ timecards are submitted in a timely manner, verify that the information submitted by each employee is correct, and validate timecard for payroll processing.
Account Manager
Operex, S.C.
08.2011 - 07.2016
- Prepare, examine, and analyze accounting records, financial statements, or other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards.
- Supervise and verify work of accounting assistants.
- Report to management regarding the finances of establishment.
- Develop, implement, modify and document recordkeeping and accounting systems, making use of current computer technology.
- Record keeping of accounts receivable and accounts payable.
- Bank accounts conciliation.
Education
National Certification - Medical Assistant
Cochise College
Sierra Vista, AZ05.2018
National Certification - Emergency Medical Technician
Cochise College
Sierra Vista, AZ05.2022
Bachelor’s Degree - Public Accounting
Universidad De Sonora
Hermosillo, Mexico04.2011
Skills
- Word, Excel and Powerpoint
- BPETS
- OFO Budgeting and Employee Scheduling Application (BESA)
- GovTA
- OFO Employee Management System (EMS)
- SAP
- COSS CBP System
- Concur
- DHS ID
- WebOPUS
- Professionalism and etiquette
- Fast learner
- Reliability
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Mission Support Assistant
Customs and Border Protection, Border Patrol-Douglas Station / GS7 Step 1 $50,908
01.2025 - Current
Mission Support Assistant
Customs and Border Protection, Office of Field Operations-Douglas Port / GS6 Step 1 $44,910
06.2024 - 01.2025
CBP Technician
Customs and Border Protection, Office of Field Operations-Douglas Port / GS6 Step 1 $44,910
02.2024 - 06.2024
Medical Support Staff-EMT
Loyal Source Government Services
05.2021 - 02.2024
Medical Support Staff Supervisor
Chiricahua Community Health Centers
11.2019 - 05.2021
Account Manager
Operex, S.C.
08.2011 - 07.2016
National Certification - Medical Assistant
Cochise College
National Certification - Emergency Medical Technician
Cochise College
Bachelor’s Degree - Public Accounting
Universidad De Sonora