Angelica Castaneda

Demonstrated expertise in delivering tailored beverage options for over 200 customers daily, mastering a menu of 50+ items. Managed cash flow operations ranging from $1,000 to $4,000 per shift, and maintained an organized workspace to optimize efficiency. Built strong relationships with customers to promote the company's mission and values, while assisting in training new hires on menu items, systems, and customer service standards. Consistently met drive-thru times and satisfaction scores, collaborating with teams of 4 to 10 employees to exceed performance metrics. Effectively de-escalated customer concerns with professionalism, adhering to company policies.

Performed a range of clerical duties, including filing, answering a multi-line switchboard, greeting clients, faxing, and copying. Composed informational packets for weekly meetings, compiled statistical reports for management, and managed messages for case managers. Tracked daily sign-in sheets and returned phone calls efficiently. Consistently handled irate clients with professionalism and patience.

As a Social Human Services Provider, I conducted client eligibility determinations for programs including food stamps, TANF, and AHCCCS (Arizona Health Care Cost System). Responsibilities included conducting one-on-one and phone interviews, gathering supporting data, completing forms, inputting data, and determining entitlement. Communicated with community businesses, medical providers, and other partners to exchange information. Resolved issues and ensured adherence to up-to-date policy directives. Recognized for exceptional performance with multiple 'Correct Case Read' evaluations, and awarded 'Best Translator.'