Angelica Castillo
Fallon,NV
Summary
Accomplished Bakery Manager at Safeway with a proven track record in enhancing product sales through strategic display arrangement and rigorous food safety enforcement. Expert in cake decorating and bilingual communication, showcasing exceptional problem-solving abilities and customer service skills. Achieved significant cost savings by optimizing inventory and waste management. Reliable, resourceful, and ready to deliver exceptional bakery outcomes. Looking to build upon skills and tackle new responsibilities. Years of experience in baking cakes and pastries. Extensive knowledge of all handcraft baking techniques and food safety and sanitation standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bakery Manager
Safeway
09.2023 - Current
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Customized supply ordering to match seasonal demand, ensuring availability of popular items and reducing excess stock.
Cake Decorator
Self-employeed
05.2019 - 08.2023
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Placed doughs and batters in pans, molds or on sheets and bake in production ovens.
Food Runner
El Arroyo
02.2021 - 11.2021
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
Education
High School Diploma -
Riverbank High School
Riverbank, CA12-2020
Skills
- Order management
- Bilingual: Spanish & English
- Detail oriented
- Great problem solving ability
- Employee scheduling
- Supply ordering
- Food management experience
- Cake decorating
- Food safety oversight
- Multitasking and prioritizing
- Customer Service
Certification
- ServSafe Food Handler's Certification
- Food Protection Manager Certification (ANSI)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bakery Manager
Safeway
09.2023 - Current
Food Runner
El Arroyo
02.2021 - 11.2021
Cake Decorator
Self-employeed
05.2019 - 08.2023
High School Diploma -
Riverbank High School
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