Angelica Cather
Spokane
Summary
Detail-oriented Laser Operations Specialist skilled in maintaining safety standards and conducting quality checks. Strong collaborative abilities enhance productivity and streamline processes. Excels in customer service and multitasking in high-pressure environments, ensuring positive customer experiences while effectively managing time and organizational needs.
Overview
9
9
years of professional experience
Work History
Laser Operator
K-L Mfg
Spokane
09.2019 - Current
- Operated CNC laser cutting machines for precision manufacturing tasks.
- Serviced laser equipment, maintaining optimal performance and adherence to safety regulations.
- Adjusted machine settings based on material type and thickness requirements.
- Executed quality checks on finished products, ensuring compliance with company standards.
- Trained new operators on machinery operation and adherence to safety protocols.
- Coordinated with team members to streamline workflow, enhancing overall operational efficiency.
- Documented production processes and maintained accurate operational records.
- Managed daily machine startup and shutdown procedures to protect components.
Cashier
Walmart
Spokane
07.2018 - 08.2019
- Processed customer transactions using cash register while ensuring secure handling of cash, credit, and gift card transactions.
- Delivered high-quality service by assisting customers with product inquiries and resolving complaints promptly.
- Greeted customers and provided information on store products and services while answering questions.
- Trained new cashiers on register operations and effective customer service protocols.
- Promoted loyalty programs to enhance customer engagement and increase sales potential.
- Followed company guidelines for returns and exchanges, ensuring compliance with store policies.
- Collaborated with front-end staff to enhance customer assistance during peak times.
- Assisted customers over the phone with inquiries regarding store operations and order placement.
Retail Sales Associate
Ross Dress for Less
Spokane
11.2017 - 07.2018
- Provided product recommendations based on customer preferences to drive sales.
- Greeted customers and assisted in locating items, contributing to improved satisfaction and retention.
- Resolved customer complaints effectively, utilizing strong problem-solving skills to enhance customer experience.
- Assisted customers by asking open-ended questions to better understand needs.
- Maintained organized sales floor, ensuring proper merchandise display and accessibility.
- Restocked merchandise in collaboration with team members.
- Processed returns and exchanges per store policies, facilitating efficient transactions.
- Participated in inventory counts and supported stock management initiatives.
Retail Sales Associate
Khols Department Store
Spokane
11.2016 - 01.2017
- Processed transactions accurately at cash register while delivering excellent service.
- Assisted customers in locating products and resolving inquiries, contributing to overall customer satisfaction.
- Greeted customers upon entry and provided tailored assistance.
- Processed returns and exchanges per store policies, ensuring smooth transactions for customers.
- Organized sales floor and displayed merchandise effectively to enhance shopping experience.
- Applied strong problem-solving skills to resolve conflicts effectively.
- Maintained clean work environment by sweeping, dusting, vacuuming, and mopping floors.
Education
High School Diploma -
North Central High School
Spokane, WA06-2017
Skills
- Equipment maintenance
- Safety compliance
- Quality assurance
- Process documentation
- Computer proficiency
- Technical communication
- Problem solving
- Analytical problem solving
- Cross-functional teamwork
- Client interaction
Timeline
Laser Operator
K-L Mfg
09.2019 - Current
Cashier
Walmart
07.2018 - 08.2019
Retail Sales Associate
Ross Dress for Less
11.2017 - 07.2018
Retail Sales Associate
Khols Department Store
11.2016 - 01.2017
High School Diploma -
North Central High School