Angelica Cerda
La Quinta,CA
Summary
Results-driven property management professional skilled in customer relationship management and conflict resolution. Known for efficiently handling tenant complaints and coordinating maintenance, with a strong focus on compliance and operational excellence in multi-family properties.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Property Manager
Dune Palms Mobile Estates
La Quinta, California
12.2017 - Current
- Managed daily operations of mobile home community for resident satisfaction.
- Coordinated maintenance and repairs for facilities and grounds upkeep.
- Oversaw lease agreements and resident communications to ensure compliance.
- Conducted property inspections to ensure safety and adherence to regulations.
- Developed budgets and monitored expenses for property management efficiency.
- Handled resident complaints and expedited maintenance requests.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Collected monthly payments from residents to ensure timely financial transactions.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Processed evictions in accordance with state laws and procedures.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Exercised direct supervision over property staff.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
- Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
Assistant Property Manager
J AND H Property Management
La Quinta, California
06.2017 - 07.2024
- Assisted in managing tenant communications and addressing property concerns.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Organized community events to enhance tenant engagement and satisfaction.
- Kept records of correspondence with residents and tenants.
- Explained policies and procedures to tenants and enforced rules.
- Interacted with potential renters during showings providing information about the property features.
- Checked common areas regularly to keep neat, clean and free of debris.
- Prepared and submitted monthly tenant visit logs.
- Supervised production of annual rent, operating expenses, and real estate tax adjustments.
Pool Operations Manager
Ritz-Carlton
Rancho Mirage, California
03.2015 - 12.2017
- Managed daily pool operations ensuring safety and cleanliness standards.
- Oversaw chemical balance testing to maintain safe swimming conditions.
- Scheduled routine inspections and maintenance for all pool facilities.
- Developed training programs for new hires in pool operations procedures.
- Enforced resort policies to ensure compliance with health and safety regulations.
- Developed emergency response plans for dealing with accidents or hazardous situations.
- Created marketing materials to promote the facility's offerings to the public.
- Conducted interviews for potential new hires according to hiring guidelines.
- Supervised lifeguards and ensured proper implementation of safety rules.
- Inspected facilities on a regular basis to ensure compliance with state regulations.
- Managed cleaning, maintenance and repair of venue grounds, equipment and facilities.
- Oversaw events hosted for people and assisted with crowd control.
- Marketed venue location and events using social media and websites.
- Supervised grounds people, event staff and maintenance personnel to promote best practices and build productive teams.
- Participated in community events and developed relationships with public to attract new patrons.
- Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
Armed Security Officer
Metro k9 Security
Thousand Palms, California
10.2014 - 08.2016
- Conducted regular patrols to ensure safety and security of premises.
- Responded promptly to alarms and emergency situations as they arose.
- Monitored surveillance systems for suspicious activities or breaches.
- Collaborated with law enforcement during investigations or emergencies as needed.
- Engaged with clients and visitors, providing assistance and information when required.
- Investigated reported incidents such as theft, vandalism, trespassing.
- Maintained logs of all security-related incidents and submitted reports regularly to supervisor.
- Patrolled assigned areas to detect suspicious activities and persons.
- Performed daily inspections of security equipment such as gates, locks, alarm systems, and radios, ensuring that they were operating properly.
- Responded quickly and appropriately to emergency situations, including medical emergencies, fire alarms, bomb threats.
- Participated in training exercises related to emergency response protocols.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Provided escorts for authorized personnel entering restricted areas within the facility.
- Tracked vehicles on premises, including license plate numbers.
- Evaluated credentials of personnel and provided temporary badges to visitors.
- Enforced safety regulations by monitoring hazardous materials and issuing warnings when needed.
- Maintained high levels of alertness throughout shifts.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Identified suspicious activity to determine appropriate response.
Education
Associate of Science - Sports Medicine
College of The Desert
Palm Desert, CA05-2010
High School Diploma -
La Quinta High School
La Quinta, CA06-2008
Skills
- Lease management
- Budget development
- Property inspections
- Vendor coordination
- Maintenance supervision
- Customer relationship management
- Eviction processing
- Financial reporting
- Staff training
- Problem solving
- Conflict resolution
- Effective communication
- Time management
- Rent collection
- Fair housing compliance
- MRI accounting software
- Multi-family property management
- Landscaping and grounds maintenance
- Eviction procedures
- Customer service-focused
- Eviction notices
- Parking operations
- Entrepreneurial
- Adaptable
- Preventive Maintenance
- Payment collection
- Business administration
- New construction
- Preparing property agreements
- Vendor management
- Maintenance
- Deposits management
- Written communication
- Decision-making
- Complex Problem-solving
Languages
Spanish
Professional
Certification
- OSHA Certification
- HCD MRL Certification
Timeline
Property Manager
Dune Palms Mobile Estates
12.2017 - Current
Assistant Property Manager
J AND H Property Management
06.2017 - 07.2024
Pool Operations Manager
Ritz-Carlton
03.2015 - 12.2017
Armed Security Officer
Metro k9 Security
10.2014 - 08.2016
Associate of Science - Sports Medicine
College of The Desert
High School Diploma -
La Quinta High School