Angelica Chavez
Katy,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Area Manager
Spin Xpress
Houston, TX
10.2024 - 04.2026
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Developed and implemented strategic initiatives to enhance operational efficiency across multiple locations.
- Managed inventory control processes, optimizing stock levels and reducing wastage effectively.
- Led training programs for new staff, fostering a culture of continuous improvement and teamwork.
Assistant Manager
The Abbey Apartments
Houston, TX
2017 - 2024
- Supervised daily operations to enhance team efficiency and resident satisfaction.
- Developed and implemented training programs for new staff members, improving onboarding experience.
- Coordinated maintenance requests and ensured timely resolution of issues for residents.
- Analyzed resident feedback to identify trends and improve community engagement initiatives.
Customer Service Representative
LuxeThread
2015 - 2017
- -Resolved customer account and order issues, ensuring a 95% customer satisfaction rate.
- -Implemented a new ticketing system, reducing response time by 20%.
- Assisted customers with product inquiries and order processing to enhance satisfaction.
- Collaborated with team members to resolve complex customer issues efficiently.
- Utilized CRM software to track customer interactions and ensure follow-up actions.
Website Designer/Marketing Consultant
Addicted Swim
2013 - 2015
- -Collaborated with the marketing team to develop and execute digital marketing campaigns.
- - Designed and maintained the company's website, leading to a 30% increase in user engagement.
- - Analyzed web traffic and user behavior to optimize site performance.
Education
High School Diploma -
Parkview Baptist High School
Associate Degree - Business
University of Phoenix
Skills
- Technical: HTML, CSS, JavaScript, WebFlow, Adobe Creative Suite, Figma, Google Analytics
- Marketing: Digital Marketing, SEO, Social Media Management, Content Creation
- Customer Service: Conflict Resolution, Account Management, CRM Software
- Soft Skills: Strong verbal & written communication, Organized, Detail-oriented, Quick learner, Team player
- Teamwork and collaboration
- Problem-solving
- Friendly, positive attitude
Certification
- Htech certification program
- Microsoft Certified
- WebFlow University
- Ultimate Web Design Course
- Common Area Maintenance (CAM) reconciliations
- Certified Apartment Portfolio (CAPs)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Area Manager
Spin Xpress
10.2024 - 04.2026
Associate Degree - Business
University of Phoenix
Assistant Manager
The Abbey Apartments
2017 - 2024
Customer Service Representative
LuxeThread
2015 - 2017
Website Designer/Marketing Consultant
Addicted Swim
2013 - 2015
High School Diploma -
Parkview Baptist High School