Angelica Colon
Philadelphia,PA
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated at AT&T Wireless through expert management and training techniques. Skilled in upselling strategies and guest engagement, achieving significant sales growth. Excels in pipeline management and safe food handling, showcasing a blend of hard and soft skills essential for dynamic sales environments.
Overview
9
9
years of professional experience
Work History
Sales Advisor
Orange Theory Fitness
2024.01 - Current
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Scheduled appointments and managed master calendar.
- Responded to in-person and telephone requests for information about company offerings.
Front Desk Receptionist
City Fitness Philly
2023.03 - 2023.12
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Server
Millers Ale House Bar and Grill
2019.01 - 2022.06
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Assistant Manager of Customer Service
AT&T Wireless
2015.03 - 2019.01
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Education
Bachelor of Science - Biology
Temple University
Philadelphia, PA05.2026
Skills
- Product Demonstrations
- Upselling strategies
- Promotional understanding
- Pipeline Management
- Sales Training
- Sales background
- Sales experience
- Cold-calling
- Customer Service
- Call Routing
- Correspondence drafting
- Inventory Control
- Guest Engagement
- Food inspection
- Table Setting
- Safe Food Handling
Timeline
Sales Advisor
Orange Theory Fitness
2024.01 - Current
Front Desk Receptionist
City Fitness Philly
2023.03 - 2023.12
Server
Millers Ale House Bar and Grill
2019.01 - 2022.06
Assistant Manager of Customer Service
AT&T Wireless
2015.03 - 2019.01
Bachelor of Science - Biology
Temple University
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