Angelica Cravo
SSP America
Cumberland,MD
2
Languages
27
years of professional experience
Dynamic and dedicated food service professional with a strong work ethic, honed at SSP America. Proven ability to thrive in fast-paced environments while delivering exceptional customer service. Skilled in safe food handling and multitasking, consistently ensuring high-quality standards and customer satisfaction. Adaptable team player committed to maintaining a positive atmosphere.
Work History
Food Service Worker
2 Years 5 Months- Prepared food items following recipe standards and food safety procedures.
- Served customers promptly while maintaining friendly, efficient service.
- Operated point-of-sale system to process orders and payments accurately.
- Restocked grab-and-go items, beverages, and supplies throughout shift.
- Cleaned workstations, equipment, and dining areas to maintain sanitation standards.
- Monitored product freshness and removed expired items from display cases.
- Followed airport food service protocols to ensure consistent quality and compliance.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Crew Member
1 Year 8 Months- Greeted customers and identified needs for apparel, footwear, and outdoor gear selections.
- Explained product features, fit, and use to support confident purchase decisions.
- Maintained organized displays and restocked merchandise to support floor readiness.
- Responded to customer questions and resolved basic service issues professionally.
- Assisted with inventory counts, product placement, and backroom organization.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Packer
5 Months- Packed orders accurately for shipment, following customer specifications and quality standards.
- Inspected products for damage, defects, and correct labeling before sealing cartons.
- Applied barcodes, shipping labels, and documentation to prepare outgoing packages.
- Sorted merchandise by destination, size, and order priority to maintain workflow efficiency.
- Followed safety procedures while handling materials, equipment, and packing supplies.
- Staged completed packages on pallets for loading and transportation.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
Pet Sales Associate
1 Month- Greeted customers and identified needs for apparel, footwear, and outdoor gear selections.
- Explained product features, fit, and use to support confident purchase decisions.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained organized displays and restocked merchandise to support floor readiness.
- Responded to customer questions and resolved basic service issues professionally.
- Assisted with inventory counts, product placement, and backroom organization.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Crew Member
4 Months- Prepared burritos, bowls, and tacos while following portioning and presentation standards
- Greeted guests promptly and took orders accurately in fast-paced service periods
- Maintained clean workstations, dining areas, and equipment to support food safety standards
- Restocked ingredients and supplies to keep service lines organized and efficient
- Followed recipe procedures and food handling guidelines to ensure consistent quality
- Assisted teammates during peak rushes by expediting orders and coordinating line flow
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Fulfillment Associate
7 Months- Processed inbound and outbound shipments using handheld scanners and warehouse management systems.
- Picked customer orders accurately while following safety and quality standards.
- Packed items securely to support damage-free fulfillment and timely shipping.
- Stowed inventory in assigned locations to maintain organized storage and product availability.
- Sorted packages by route, destination, and shipping priority for efficient dispatch.
- Inspected merchandise for errors, damages, and labeling issues before processing.
- Supported workflow continuity by completing assigned tasks in fast-paced fulfillment areas.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
Crew Member
7 Months- Prepared burritos, bowls, and tacos while following portioning and presentation standards
- Greeted guests promptly and took orders accurately in fast-paced service periods
- Maintained clean workstations, dining areas, and equipment to support food safety standards
- Restocked ingredients and supplies to keep service lines organized and efficient
- Followed recipe procedures and food handling guidelines to ensure consistent quality
- Assisted teammates during peak rushes by expediting orders and coordinating line flow
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Crew Member
1 Year 10 Months- Prepared burritos, bowls, and tacos while following portioning and presentation standards
- Greeted guests promptly and took orders accurately in fast-paced service periods
- Maintained clean workstations, dining areas, and equipment to support food safety standards
- Restocked ingredients and supplies to keep service lines organized and efficient
- Followed recipe procedures and food handling guidelines to ensure consistent quality
- Assisted teammates during peak rushes by expediting orders and coordinating line flow
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted other team members to achieve goals.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Crew
1 Month- Operated production equipment while following safety and sanitation procedures.
- Inspected finished products for quality, consistency, and packaging accuracy.
- Cleaned equipment and workstations to maintain sanitary processing conditions.
- Followed standard operating procedures to complete assigned tasks accurately.
Team Member
1 Month- Operated production line equipment to support consistent packaging output and workflow continuity.
- Inspected finished products for quality defects and removed nonconforming items from line.
- Packaged materials according to specifications, labels, and order requirements.
- Monitored workstations for safety compliance and followed established plant procedures.
- Assisted with changeovers, setup, and cleanup to maintain efficient production operations.
Crew Member
1 Month- Maintained clean workstations, dining areas, and equipment to support food safety standards
- Greeted guests promptly and took orders accurately in fast-paced service periods
- Prepared burritos, bowls, and tacos while following portioning and presentation standards
Warehouse/Ramp Agent
8 Months- Secured baggage and freight for transport, maintaining accurate handling and load integrity.
- Loaded and unloaded baggage, cargo, and freight from aircraft following ramp safety procedures.
- Inspected ramps and equipment for hazards, reporting issues to support safe aircraft operations.
- Coordinated with crew members and dispatch to ensure timely turnaround and flight readiness.
- Followed airline procedures for baggage sorting, staging, and transfer across connecting flights.
- Maintained clean work areas and completed duties efficiently in fast-paced, weather-exposed conditions.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
Crew Member
7 Months- Prepared burritos, bowls, and tacos while following portioning and presentation standards
- Greeted guests promptly and took orders accurately in fast-paced service periods
- Maintained clean workstations, dining areas, and equipment to support food safety standards
- Restocked ingredients and supplies to keep service lines organized and efficient
- Assisted teammates during peak rushes by expediting orders and coordinating line flow
- Documented customer orders and conveyed special requests to kitchen staff.
- Replenished serving stations with fresh food and cleaned up spills.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Improved team morale, leading to increased productivity and reduced turnover.
Personal Assistant & Driver
1 Year 3 Months- Coordinated calendar, appointments, and exhibition schedules to support daily gallery operations.
- Managed correspondence with artists, collectors, and vendors using professional, timely communication.
- Prepared meeting materials, reports, and documents with strong attention to accuracy and detail.
- Organized travel, bookings, and event logistics for gallery staff and visiting guests.
- Displayed absolute discretion at handling confidential information.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
Secretary
3 Months- Scheduled client appointments and coordinated artist calendars to maintain smooth studio workflow.
- Answered calls, messages, and walk-ins with clear, professional customer service.
- Organized client records, consent forms, and booking details for accurate front-desk operations.
- Processed deposits and payments while maintaining careful transaction records.
- Confirmed appointments and followed up with clients to reduce scheduling conflicts.
- Updated booking information and maintained confidentiality for client files and studio documents.
Cowboy Helper
8 Years 4 Months- Gathered cattle for branding, sorting, and health checks across pasture and corral areas.
- Monitored herd movement and identified signs of illness, injury, or stress during daily rounds.
- Operated horses, tack, and ranch equipment safely while completing livestock handling tasks.
- Assisted with feeding, watering, and mineral checks to maintain herd condition and pasture use.
- Secured fences, gates, and corrals to support safe livestock containment and ranch operations.
- Helped load, unload, and move cattle for transport, treatment, and market preparation.
- Followed ranch protocols for animal care, safety, and low-stress livestock handling.
- Improved horse care by implementing efficient feeding and grooming routines.
- Helped maintain the ranch''s reputation for high-quality livestock by consistently monitoring animals'' physical condition and nutritional needs.
Education
High School Diploma
Skills
Heavy lifting capacity
Quick learner
Positive attitude
Multitasking
Customer service
Strong work ethic
Problem-solving
Cleaning and sanitation
Positive attitude and energy
Team oriented
Fast-paced environment
Flexible schedule
Productivity and efficiency
Working with diverse people
Safe food handling
Cash register operation
Food preparation
Languages
Portuguese
Native or Bilingual
English
Full Professional
Timeline
Food Service Worker
SSP America
04.2024 - 09.2026Read More
Packer
Manpower Staffing
05.2023 - 10.2023Read More
Pet Sales Associate
North40 Outfitters
02.2023 - 03.2023Read More
Crew Member
Chipotle
05.2022 - 01.2024Read More
Crew Member
McDonald's
03.2022 - 07.2022Read More
Fulfillment Associate
Amazon
07.2021 - 02.2022Read More
Crew Member
Arby's
07.2020 - 02.2021Read More
Crew Member
McDonald's
09.2018 - 07.2020Read More
Crew
Cacique
08.2018 - 09.2018Read More
Team Member
Genpak
06.2018 - 07.2018Read More
Crew Member
Coca Cola Refreshments
12.2017 - 01.2018Read More
Warehouse/Ramp Agent
Pinnacle Logistics
03.2017 - 11.2017Read More
Crew Member
McDonald's
09.2016 - 04.2017Read More
Personal Assistant & Driver
Mario Cravo Art Gallery
02.2011 - 05.2012Read More
Secretary
Bingha Tattoo Studio
08.2010 - 11.2010Read More
Cowboy Helper
Mimosa Farm
01.2000 - 05.2008Read More
ESIBA
High School Diploma
Read More