angelica cruz pena
bethlehem,Pennsylvania
Summary
Experience in leading daily branch operations, training staff, ensuring compliance, and improving processes to enhance performance and customer service. Known for strong leadership, problem-solving, and a hands-on approach to team development. I’m now ready to take what I’ve learned to the next level and grow into a Branch Manager role.
Overview
5
5
years of professional experience
Work History
Branch Operations Coordinator
Wells Fargo
Telford, Pennsylvania
05.2024 - Current
- Discipline employees to encourage compliance with company policies and procedures.
- Work cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Complete month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Increase efficiency and drove branch revenue by optimizing daily operations.
- Monitor daily branch transactions, ensuring accuracy and completeness.
- Resolve customer complaints in a timely manner.
- Assign duties to employees and examined work for accuracy, neatness and timeliness.
Teller
Wells Fargo
Telford, Pennsylvania
11.2021 - 05.2024
- Followed up on requests from customers in a timely manner.
- Composed, typed and mailed statements and correspondence related to discrepancies and outstanding unpaid debts.
- Continuously updated knowledge about banking products, services, policies and regulations.
Language Guide
Bethlehem Area School District
Bethlehem, USA
11.2020 - 11.2021
- Assist with parent communications
- Assisting English Learners students
- Encourage/promote English acquisition
- Facilitate learning with primary language Support as needed
Education
Associate in Applied Science - Architecture
Northampton Community College
bethlehem, Pennsylvania12.2024
Skills
- Team Leadership & Coaching
- Operational Management
- Strong technical/computer Skills
- Organized and attentive to details
- Effective in handling multiple tasks
- Solid Mathematical Capabilities
- Working With Numbers
- Punctual and responsible
- Learns New Methods and Procedures
- Modifies Them to Meet New Standards
- Works Effectively in Team Settings
- Displays a Can-do Attitude
- Willingness to Learn
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Branch Operations Coordinator
Wells Fargo
05.2024 - Current
Teller
Wells Fargo
11.2021 - 05.2024
Language Guide
Bethlehem Area School District
11.2020 - 11.2021
Associate in Applied Science - Architecture
Northampton Community College