Georgine Mcdonough English
North Olmsted,OH
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Highly detail-oriented and professional Branch Operations Coordinator successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills. Self-directed Branch Operations Coordinator with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills. Enterprising Branch Operations Coordinator successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations .Self-directed manager with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills. Results-driven Branch Operation Coordinator experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Branch Operations Coordinator
Ohio Savings Bank
01.2008 - 04.2022
- Improved branch efficiency by streamlining processes and procedures for daily operations.
- Enhanced customer satisfaction through effective communication and prompt resolution of issues.
- Boosted employee retention by fostering a positive work environment and providing ongoing support and training.
- Conducted regular audits to ensure compliance with company policies and industry regulations.
- Oversaw inventory management, reducing waste and maintaining optimal stock levels.
- Collaborated with other branches to share best practices and improve overall operational performance.
- Facilitated timely resolution of customer complaints, enhancing client satisfaction rates significantly over time.
- Mentored junior staff members, contributing to their professional growth within the company substantially.
- Effectively managed risk by implementing strategies aligned with corporate guidelines.
- Built rapport with clients by consistently providing exceptional service leading to repeat business.
- Organized office operations and procedures.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Consulted customers to boost product sales and services.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Complied with established internal controls and policies.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Utilized financial software to prepare consolidated financial statements.
- Established and checked coding procedures, monitored reports and updated internal files.
Education
High School Diploma -
Fairview Park High School
Fairview Park Ohio06.1991
Skills
- Office Administration
- Compliance Monitoring
- Sales Support
- Policy Implementation
- Record Keeping
- Branch Security
- Conflict Resolution
- Effective Communication
- Team Leadership
- Software Proficiency
- Multitasking
- Time Management
- Cash Handling
- Customer Service
- Performance Evaluation
- Process Improvement
- Staff Training
- Problem Solving
- Financial Oversight
- Performance Reviews
- Branch Operations Management
- Work Prioritization
- Relationship Building
- Employee Development
- Cash Handling Expertise
- Coaching and Mentoring
- Relationship Building and Management
- Team Supervision
- Staff Development
- Strong Team-Builder
- Resourceful Nature
- Customer Relationships
- Office Administration
- Banking
- Relationship Management
- Team Player
- Staff Supervision
- Decision-Making
- Attention to Detail
- Regulatory Compliance
- Documentation
- Information Security
- Verbal/Written Communication
- Operations Management
- Manage Cash Flow
- Cash Reconciliation
- Customer and Vendor Relations
- Strong Interpersonal Skills
- Verbal Communication
- Deductive Reasoning Ability
- Motivational Techniques
- Regulatory Submissions
- Safety Protocols
- Excellent Team Leadership
- Customer Transactions
- Basic Mathematical Aptitude
- Staff Management
- Customer Satisfaction
- Federal Regulations
- Customer Feedback
- Teller Auditing
- Goals and Performance
- Sales Expertise
- Excellent Time Management Skills
- Client Acquisition
- Branch Management
- Excellent Work Ethic
Work Preference
Work Type
Part TimeWork Location
RemoteImportant To Me
Work from home optionFlexible work hoursTimeline
Branch Operations Coordinator
Ohio Savings Bank
01.2008 - 04.2022
High School Diploma -
Fairview Park High School
Similar Profiles
Harjinder KaurHarjinder Kaur
FSA at Ohio Savings Bank A Division Of New York Community BankFSA at Ohio Savings Bank A Division Of New York Community Bank
Nicolas FloresNicolas Flores
Banking Customer Service Representative at USAA Federal Savings BankBanking Customer Service Representative at USAA Federal Savings Bank
Brad MaierBrad Maier
Universal Banker II at Newtown Savings BankUniversal Banker II at Newtown Savings Bank