ANGELICA DIAZ

• Oversee the day-to-day operations of a 35-acre residential complex, consisting of 26 buildings and 1,170 dwellings.
• Execute policies and implement directives established by the Board of Directors.
• Directly manage departmental supervisors, including office administration, maintenance, landscaping, security, and cleaning services.
• Attend Board of Directors meetings and assigned committee sessions, providing operational updates and strategic input.
• Uphold fiduciary responsibility to preserve the financial and operational integrity of the corporation.
• Maintain strong working relationships with external agencies and public officials, including local police and fire departments.
• Review contracts, engineering plans, and specifications in collaboration with vendors, engineers, legal counsel, and committee leaders.
• Participate in the negotiation of union contracts, ensuring fair and compliant labor practices.
• Monitor and control operational expenditures, aligning with budgetary goals.
• Remain on-call and available in emergency situations to ensure timely response and resolution.
• Act as the primary public relations contact for shareholders, addressing concerns and fostering transparent communication.
• Collaborate closely with general counsel, accountants, and insurance representatives to ensure compliance and risk mitigation.
• Exercise due diligence in the upkeep and management of the property, proactively working to prevent foreseeable losses and contingencies.

Key Achievements

• Optimized Maintenance Operations by transitioning select outsourced tasks to in-house staff, improving efficiency, response time, and quality control.
• Resulted in an estimated $10,000 in monthly savings in labor and materials. (Ongoing)
• Implemented the Corporation’s First Employee Handbook, creating standardized HR policies to improve onboarding, compliance, and internal communication. (May 2023)
• Led the Complex-Wide Laundry Room Upgrade Project, modernizing all 26 facilities.
• Negotiated a new vendor contract, resulting in cost and time savings and generating $108,000 in annual revenue for the corporation. (March 2024 – September 2024)
• Managed the Linwood Park Street Clock Project, overseeing all planning, vendor coordination, and community enhancement efforts. (June 2024)
• Negotiated the 32BJ Union Contract for Handyman and Porter departments, securing favorable terms for the 2024–2027 contract period. (August 2024)
• Finalized a Spectrum Bulk Rate Agreement (2024–2027) covering all 26 buildings with 100% resident participation.
• Reduced individual costs from $70 to $55/month, delivering substantial savings to residents. (May 2025)
• Implemented Yardi Breeze, the organization’s first property management software, transitioning the corporation to a paperless system.
• Streamlined operations, enhanced resident engagement, and enabled online payments. (July 2025)
• Rolled Out a 401(k) Benefit Plan for all non-union employees, expanding benefits offerings and supporting employee retention. (July 2025)
• Manage and negotiate all major annual contracts, including elevators, health insurance, and repair services, achieving cost savings and improved service consistency. (Ongoing)

• Administered and coordinated all functions of the business and maintenance offices to ensure smooth and efficient operations.
• Supervised and managed office staff, including recruitment, orientation, training, and performance evaluations.
• Served as Assistant to the General Manager, supporting daily operations and long-term strategic planning.
• Oversaw all human resources functions, including payroll processing, employee records management, and benefits administration.
• Managed and maintained computer systems and software (including Timberline); performed system upgrades and resolved technical issues.
• Administered lease and contract renewals, ensuring timely execution and compliance.
• Organized and scheduled internal and external meetings; coordinated logistics and prepared materials.
• Attended Board of Directors meetings and prepared detailed, accurate meeting minutes.
• Maintained all corporate insurance policies and claims, ensuring compliance with regulatory requirements.
• Handled full-cycle accounts payable and receivable; upheld fiduciary responsibilities for financial transactions.
• Collaborated with legal counsel and accountants to support audits, contracts, and financial reporting.
• Facilitated communication between department heads and executive leadership to ensure operational alignment.
• Acted as liaison between shareholders, the Board of Directors, and residents; addressed concerns and fostered positive relationships.
• Supported the rebuilding of 3011 Edwin Avenue following a building fire in February 2019.
• Actively participated in contractor negotiations and assisted with corporate insurance coordination to facilitate timely reconstruction.

• Performed a variety of administrative and clerical duties to support daily office operations.
• Coordinated maintenance requests and facilitated timely service for residents.
• Assisted residents with inquiries, forms, and service scheduling, ensuring positive communication.

• Managed all customer service functions, including mail processing, document handling, and courier coordination.
• Handled confidential materials with discretion and accuracy.
• Prepared monthly operational reports and provided administrative backup to cross-functional teams.