Angelica Diaz

• Guided customers through purchases, returns, and transaction inquiries while delivering positive, professional service.

• Assisted customers during high-volume service by efficiently processing cash, credit, and debit transactions.

• Followed cash-handling, payment-processing, safety, and loss-prevention procedures.

• Collaborated with team members in a fast-paced environment to uphold operational standards and ensure accuracy.

• Driving Membership Growth: Implemented sales strategies and member engagement initiatives, achieving an 18% increase in store membership income.
• Enhancing Member Experience: Led daily operations, coaching associates to consistently deliver exceptional member service.
• Supervision and Training: Supervised a direct team of 35+ employees. Set clear expectations, performance measures, and goals, by ensuring others had the information, resources, and talent needed to accomplish business initiatives.
• Budgeting Expenses: Managed financial performance by achieving budgeted sales, membership, wages, and other expenses.

• Hired and trained employees, conducting performance evaluations to foster development and align team goals.
• Monitored and followed up with employees to confirm they were trained correctly and prepared to accomplish their roles successfully.
• Prepared and communicated staff schedules and payroll, facilitating operational efficiency and employee satisfaction.
• Managed daily store operations, ensuring compliance with opening and closing procedures to maintain smooth workflow.

• Supervised a team of 28 associates in managing membership services and front-end operations, to ensure quality service delivery.
• Customer Service: Resolved customer inquiries and complaints.
• Documented team achievements and milestones, showcasing contributions to overall success: Promoted to manager role due to demonstrated leadership.
• Received the Associate of the Year award and invited to the home office in 2018 for exemplary performance.