ANGELICA DOMINGUEZ
Houston,TX
Summary
Highly dedicated and motivated individual seeking the opportunity to bring a positive customer-focused attitude to the company.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Operations Manager
American Freight Appliances and Furniture
12.2021 - 12.2024
- Conducted process audits to identify areas for improvement and implemented best practices.
- Reviewed financial reports, identified cost trends, and adjusted operational strategies accordingly.
- Managed departmental budgets by analyzing expenditures and reallocating resources for maximum impact.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
MANAGER
OMAC USA INC.
06.2020 - 12.2021
- Assist customers with their e-commerce orders from amazon, ebay, webshop, walmart, and other channels
- Picking, packing, and shipping the daily orders, inspecting and repacking the return items, unloading containers, and moving products to the shelve addressees using ORACLE NET SUITE SOFTWARE
- Cleaning and organizing the warehouse area
- Coordinated with the warehouse and office area
- Inspecting warehouse equipment and checking that inventory supplies are counted for the time period
- Overseeing the work and daily operations of 15 employees
- Schedule and receive inbound containers
- Implemented training programs for enhanced employee skills.
CUSTOMER SERVICE
DB SCHENKER
02.2020 - 05.2020
- Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling
- Interact with management and warehouse personnel to establish service criteria and meet customer requirements
- Follow up with customers and other departments to resolve invoice problems and discrepancies
- Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling
- Audit air bills for completeness and accuracy
- Research and maintain filings of air bills
- Accurately input into and retrieve information from the system
- Reconcile driver pickup and delivery manifests
- Read, decode, and decipher freight coding in order to expedite freight movement and tracking process
- Record damaged shipments and misrouted freight on applicable reports
WAREHOUSE SUPERVISOR
UNIS CORPORATION
10.2018 - 10.2019
- Supervised up to 40 employees enforce personal policies/procedures, administered scheduling, employee placement, training, coaching, disciplinary action, and appraisals as well as co-champion of annual budgets
- Manage and coordinate warehouse operations processes, safety, equipment repairs, requisitions, distribution and receiving
- Maintained warehouse equipment, inventory, levels & data levels of all warehouse multidimensional operations
- Adhere to federal and state compliance, scheduling expenditures, analyze variance & initiative corrective actions
- Monitor employee performance and offer mentoring and leadership to improve any deficiencies
- Maintained quality service by establishing and enforcing organization standards
- Complete daily operations on time and maintain high standards of accuracy
ASSISTANT MANAGER
SEARS DISTRIBUTION CENTER
04.2016 - 10.2018
- Led Outlet Repair and Distribution Center (ORDC) team to ensure achievement of business goals
- Established and administered annual budget with effective controls preventing coverage, minimized burn rate and supported sustainability objectives
- Assisted Human Resources (HR) transitional processes in staffing and training; reinforced action plans to improve performance
- Monitored and managed adherence to operational and receiving processes (i.e
- Shipping, Receiving, Photo Booth, Repair, and Testing) to ensure performance standards were met
- Led warehouse improvement initiatives to advance operational efficiencies and increased revenue
RECEIVING SUPERVISOR
FAROUK SYSTEMS INC.
11.2013 - 10.2015
- Oversaw talented team of 13 employees by actively communicating project information, remedying issues, and delivering positive feedback
- Conducted Annual Performance Evaluations to monitor employee performance and provided coaching and constructive guidance to address areas of concern to set future targets
- Identified individual employee's unique work styles and adapted management methods
- Provided daily production schedules to employees in order to ensure proper shipping and receiving operation of all raw material deliveries
- Supervised data entry into SAP system of all incoming products, shipping orders, bills of lading and shipping route materials for accurate and compliance record-keeping
- Boosted inventory and record-keeping accuracy by conducting thorough inspections and comparing shipping contents with documentation
- Implemented root cause and corrective actions to remove warehousing constraints and maintain product integrity
ASSEMBLY FLOOR LEAD
FAROUK SYSTEMS INC.
11.2008 - 11.2013
- Supervised activities of 20 employees providing materials, tools, and feedback for quality issues
- Helped supervisor train new employees and promoted a supportive, performance-oriented atmosphere by instructing use of machinery, standard operating procedures, and company policies
- Reviewed production requirements and mix for production line with output of 1,200 – units per day
- Mentored junior team members on protocols and procedures of each station to maximize contributions
- Approved and generated reports the amount of weekly production and hours worked
- Defined manufacturing performance standards and reviewed performance outcomes to set future targets
- Implemented root cause and corrective actions to remove production constraints and improve product quality
- Diligently maintained safety and quality standards for production lines
Education
GED -
Lone Star College System
Houston, TX05.2010
Skills
- Detail-oriented
- Proficient in MRP program
- Exceptional time management
- SAP
- Strong organizational skills
- Complex problem solving
- Customer service
- Decision-making
- Performance evaluations
- Employee onboarding
- Safety procedures
- Policy and procedure development
Accomplishments
- Designed and created signage/original works of art for display in visitor Centre, museums, and educational institutions.
- Sold over 5,000+ original works of art.
Timeline
Operations Manager
American Freight Appliances and Furniture
12.2021 - 12.2024
MANAGER
OMAC USA INC.
06.2020 - 12.2021
CUSTOMER SERVICE
DB SCHENKER
02.2020 - 05.2020
WAREHOUSE SUPERVISOR
UNIS CORPORATION
10.2018 - 10.2019
ASSISTANT MANAGER
SEARS DISTRIBUTION CENTER
04.2016 - 10.2018
RECEIVING SUPERVISOR
FAROUK SYSTEMS INC.
11.2013 - 10.2015
ASSEMBLY FLOOR LEAD
FAROUK SYSTEMS INC.
11.2008 - 11.2013
GED -
Lone Star College System
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