Angelica Dugrot
ACCOUNTANT
MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
Vendors Returns
Amazon
01.2020 - 07.2023
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Enhanced team productivity with organization of regular performance review meetings.
- Reduced order processing times by streamlining communication between departments.
- Negotiated favorable terms with suppliers to reduce costs and improve profit margins.
Customer services
Baby Bakery
01.2018 - 01.2020
- Emphasized product specifications to meet customer needs.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Enhanced team productivity with organization of regular performance review meetings.
- Reduced order processing times by streamlining communication between departments.
- Negotiated favorable terms with suppliers to reduce costs and improve profit margins.
- Assisted call-in customers with questions and orders.
- Described product highlights and benefits to help guide purchasing decisions.
- Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
- Verified delivery schedules and processes.
- Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
Assistant Manager
Los Hidalgos Pharmacy
01.2014 - 01.2018
- Customer services
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Open and close the facility.
- Follow instructions and do any task.
Education
O&M University - Business Administration & Accounting
O&M University
Dominican Republic 01.2014 - 01.2018
Technician - Accounting
Ángeles Custodios Polytechnic
01.2014
Skills
- Accounting
- Customer services
- Administrative Support Assistant
- Bilingual
- Digital Marketing
- Bussiness
- Administration
Certification
Accounting
Accounting sales
Bussiness Administration
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Vendors Returns
Amazon
01.2020 - 07.2023
Customer services
Baby Bakery
01.2018 - 01.2020
Assistant Manager
Los Hidalgos Pharmacy
01.2014 - 01.2018
O&M University - Business Administration & Accounting
O&M University
01.2014 - 01.2018
Technician - Accounting
Ángeles Custodios Polytechnic