Angelica Flores
Yakima,WA
Summary
Office Manager with cross-functional expertise in business office management and accounts receivables. With 20+ years of experience in the healthcare industry combining strong interpersonal skills with business wisdom to positively contribute to organizations vision/values. Confirmed ability to lead seamless implementations and deliver technical solutions to improve practice revenue and workplace productivity. Ability to work directly with Leadership and implement policies and procedures incohesive with the company expectancy including, but not limited to accuracy reports, collections, data entry, and productivity measures and practice workflows.
Overview
17
17
years of professional experience
Work History
OFFICE MANAGER
Texas Oncology
02.2023 - 11.2023
- Managed daily operations, which encompassed patient billing, physician reimbursement, scheduling, vendors, and practice operations.
- Developed and implemented policies, procedures, and objectives, ensuring their proper execution, compliance, and updates.
- Supervised administrative tasks such as procurement and storage of office supplies, facilities management, and maintenance of office machines and equipment.
- Conducted recruitment, interviews, and hiring processes for new employees, while also establishing a mentoring program aimed at fostering positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in coordination of office procedures among the front office, business office, and clinic to ensure effective information flow and communication.
- Recommended merit increases, promotions and disciplinary actions
- Organized office events and meetings, ensuring they were executed promptly and scheduled optimally for all participants.
- Managed the preparation and upkeep of management reports essential for the practice's operations.
- Prepared periodic reports as needed or mandated.
- Ensured the practice's compliance with standards set by relevant accreditation.
REVENUE CYCLE SUPERVISOR
Texas Oncology
07.2018 - 02.2023
- Train employees on best practices and protocols while managing teams to maintain optimal productivity.
- Conducted recruitment, interviews, and hiring processes for new employees, while also establishing a mentoring program aimed at fostering positive feedback and engagement.
- Monitored department KPIs and employee performance and adjusted plans to meet daily and monthly goals.
- Improved overall cash flow by identifying underperforming areas within the billing process, addressing issues proactively.
- Managed accounts receivable aging, ensuring timely follow-up on outstanding balances and prompt resolution of discrepancies.
- Implemented robust denial management strategies that significantly reduced lost revenue due to denied claims or appeals processes failures.
- Conducted audits of registrations, insurance verifications, and insurance denials.
- Coached and mentored team members for professional growth, resulting in enhanced job performance and higher employee satisfaction.
- Performed root cause analysis to identify issues affecting revenue cycle performance, implementing corrective actions to drive improvement.
- Managed the Intake/ Referrals Scheduling Department
- Manage daily operations within the business office by supporting continuous delivery of excellent services and care.
LEAD PA DQC/Denials Management
University Medical Center of El Paso
09.2009 - 07.2018
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Conduct total account management to outstanding AR to resolve accounts Knowledge of medical insurance billing and collections with CPT, ICD9, and HCPC coding
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations
- Explained policies, procedures, and services to patients.
- Enhanced communication among departments by providing clear updates on patient registration statuses.
- Assisted in recruitment, interviews, and hiring processes for new employees, while also establishing a mentoring program aimed at fostering positive feedback and engagement.
- Improved customer satisfaction with timely and accurate registration data entry.
Admitting & Registration Associate
University Medical Center Of El Paso
09.2009 - 07.2018
- Pre-registrations/registrations Assisted in arranging for admissions of patients Scheduling all external referrals for any testing/admissions Answering phones, insurance verifications, accounts receivables, data entry, greet customers, authorization requests
- Assessed methods of payment for services, initiated processing and made referrals to specialists for financial options
- Verified insurance and collected critical data elements to properly identify and bill patients.
SCHEDULING SUPERVISOR
Yakima Heart Center
05.2007 - 02.2009
- Worked along with the Medical Director in overseeing daily operations in the scheduling department
- Monitored calls all incoming calls
- Managed schedules of team of 10 personnel to keep all shifts properly staffed
- Monitored workflow and schedules to ensure timely delivery
- Developed and updated scheduling policies covering all department activities.
Education
Master of Business Administration -
Park University
10.2018
Skills
- Leadership
- Problem Solving
- Team Building
- Goal Oriented
- Time Management
- Conflict Resolution
- Delegation
- Planning
Accomplishments
Developing the Leader w/in you
Languages
Spanish
Native or Bilingual
Timeline
OFFICE MANAGER
Texas Oncology
02.2023 - 11.2023
REVENUE CYCLE SUPERVISOR
Texas Oncology
07.2018 - 02.2023
LEAD PA DQC/Denials Management
University Medical Center of El Paso
09.2009 - 07.2018
Admitting & Registration Associate
University Medical Center Of El Paso
09.2009 - 07.2018
SCHEDULING SUPERVISOR
Yakima Heart Center
05.2007 - 02.2009
Master of Business Administration -
Park University