Angelica Flores
Las Vegas,NV
Summary
As a dynamic and driven professional with a passion for business development, I am eager to contribute to Mayo Clinic's pioneering Business Development department. My goal is to leverage my diverse skills and experience to foster growth and innovation, creating impactful strategies that drive success on a global scale. I am excited about the opportunity to work in a challenging environment where I can make a meaningful contribution to the team's objectives and the organization's mission.
Overview
17
17
years of professional experience
1
1
Certification
Work History
International Patient Coordinator
Mayo Clinic
09.2007 - Current
- Deliver excellence, and healthcare service by creating efficient processes for international patients
- Provide strategic leadership to coordinate international and provider relations operations and medical administration to streamline workflow
- Ensure optimum customer satisfaction by assisting patients with questionnaires, forms, test/procedure preparation cards and providing patients with general information and front-line customer service
- Facilitate communication with our multicultural patient community
- Evaluate and interpret patient data for medical consultations and medical records translation from Spanish into English
- Served as a Liaison for all staff, patients, and providers, including Mayo Clinic Care Network international providers
- Facilitate data collection and reported quality improvement projects such as the cultural readiness project, which assisted in the improvement and awareness of the patient diversity we currently serve
- Provide concierge-level service to innovation stakeholders, listen, and understand needs
- Executive, Development, and High-Profile Patient navigation and relationship building.
Education
MBA - Health Administration
University of Phoienix
Tempe09.2022
Skills
- Team Leadership
- Time Management
- Verbal and Written Communication
- Complex Problem-Solving
- Staff Training and Development
- Project management
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Business Administration
- Key Performance Indicators
- Customer Service
- Problem Resolution
- Attention to Detail
Accomplishments
• Ongoing participation in the International Medicine expansion project to restructure the current state to meet all department needs for the Mayo Clinic Bold Forward project within our international practice.
• Project prioritization and policy initiation implementation.
• Manage risk effectively through meticulous planning and creative solutions.
• Maintain confidentiality and discretion with sensitive information.
• Multiple project navigation with task progress and analyzation for improvement
• Support all office administrative functions while developing and maintaining updates. Assist with coordination and communication.
• Achieved 100% compliance with company policies and procedures through effective operations management.
• Attained 100% goals and objectives by developing and implementing strategic schedule plans.
HYPERLINK
https://newscenter.mayo.edu/2023/02/15/in-a-word-angelica-flores-on-keeping-the-best-interest- of-the-patient-in-mind-more/
ENTREPRENEURSHIP
•Founder of LifeStyle Change Solutions – A program with developing strategies to empower women to lead a healthy lifestyle for a better quality of life via motivation, nutrition, exercise, and time management (motivatelifestyle.net)
•Supporting women’s groups and donations to Breast Cancer and Colon Cancer research.
COMMUNITY VOLUNTEER
• Susan G Komen Walks
• American Cancer Society Walks/Runs Challenge
• Feed My Starving Children
• St. Vincent De Paul
• Girls on the Run
• Sojourner Center
• Latinos Mayo Employee Resource Group (MERG)
• St. Mary’s Food Bank
Certification
•National Board of Certified Medical Interpreters, CMI No 101179
•Leadership Communication in Organizations Certificate from the University of Phoenix
•Health Unit Coordinator Course, Salt Lake Community College Salt Lake City, UT
•Bronze Quality Essentials Certification
•Udemy Business Training & Development
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
International Patient Coordinator
Mayo Clinic
09.2007 - Current
MBA - Health Administration
University of Phoienix