Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Angelica Flores

Fort Walton Beach,FL

Summary

Dynamic professional with a proven track record in housekeeping and business management, notably with G&A American Service Llc and SERVPRO. Excelled in enhancing customer satisfaction and streamlining operations, showcasing strong multitasking and bilingual communication skills (Spanish and Portuguese). Demonstrated leadership in team collaboration and a keen ability to improve service delivery, contributing to significant business growth.

Overview

2025
2025
years of professional experience

Work History

Housekeeper

Happy Planet Cleaners
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Owner

G&A American Service Llc
01.2024 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.

Technician

Servpro
03.2022 - 11.2023

Cleaning Technician:

  • Someone who wants to help people with the cleanup and restoration of
    their home or business after a fire, smoke or water damage
  • Someone detailed orientated when it comes to cleaning and sanitizing damaged properties
  • Understands the importance of following personal safety standards
  • Someone who is willing to climb ladders, work at ceiling heights, work in tight spaces when necessary
  • Someone who can sit/stand/walk for prolonged periods of time or to repetitively
    push/pull/lift/carry objects
  • Someone who can work with/around cleaning products
  • Someone who enjoys being part of a team


Contents Technician:

Topics include restoration of contents subjected to various sources of contamination as well as inspection, inventorying, wrapping, packing, transport, cleaning science, deodorizing, post-cleaning evaluation, storage, and pack back principles (chain of custody).

Education

Open English
Coral Gables

Law

Universidad Fermin Toro
Barquisimeto, Venezuela

Bachelor Of Science -

Menca De Leoni
Maracay, Venezuela
06.2007

Skills

  • Teamwork
  • Housekeeping
  • Customer service
  • Bathroom cleaning

  • Team support and collaboration
  • Multitasking and prioritizing
  • Time management
  • Commercial and residential cleaning
  • FLUENT IN LANGUAGE: SPANISH AND PORTUGUESE
  • Mopping and sweeping
  • Cleaning bathrooms

Languages

Spanish
Native or Bilingual
Portuguese
Native or Bilingual
English
Limited Working

Timeline

Owner

G&A American Service Llc
01.2024 - Current

Technician

Servpro
03.2022 - 11.2023

Housekeeper

Happy Planet Cleaners

Open English

Law

Universidad Fermin Toro

Bachelor Of Science -

Menca De Leoni
Angelica Flores