Angelica Flores Sayas
Dalton,GA
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing the highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature, and proactive approach to solving problems and managing conflict.
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 7 years.
Overview
13
13
years of professional experience
Work History
Crew Member/Manager
McDonalds -Fast Food Restaurant
- Maintained a safe and clean work environment by enforcing strict adherence to company policies and health regulations.
- Streamlined order processing procedures for increased speed of service without sacrificing quality or accuracy.
- Adapted quickly to changing circumstances or demands, maintaining operational stability during peak periods or unexpected staffing changes.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained aclean, tidy and orderly work station to uphold company standards.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained and mentored new employees to maximize team performance.
- Enhanced customer satisfaction by consistently ensuring fast, friendly, and accurate service.
Medical Front Office Receptionist
Hamilton Physician Group
2016.08 - 2023.06
- Answering multiple phone lines
- Notating and dispersing phone messages
- Medical Records
- Insurance processing
- Collaborating with Physicians, patients, parents, office manager, and other staff members
- Payments management
- Customer Service
- Multi- Tasking with job duties
- Patient appointment scheduling and registering
- Reporting and answering to the office manager
- Interacting with patients and parents courteously and professionally.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phones promptly and directed incoming calls to the correct offices.
- Kept reception area clean and neat to give visitors a positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Coordinated patient scheduling, check-in, check-out, and billing payments.
- Checked patient insurance, demographics, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered phone calls and messages for 7-10 physicians medical facility, scheduling appointments, and handling patient inquiries.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Maintained current and accurate medical records for patients.
- Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.
- Managed multi-line phone system and pleasantly greeted patients.
- Verified and updated demographic and other personal information for clients for personal boundaries when asking for important details.
- Supported office staff and operational requirements with administrative tasks.
- Increased patient satisfaction, managed insurance verifications, and addressed billing inquiries professionally and promptly.
- Verified and updated demographic and other personal information for clients for personal boundaries when asking for important details.
UV Operator
Hamilton Medical Center
2016.05 - 2016.08
- Operated UV disinfecting robot to eliminate airborne pathogens
- Reorganizing patient’s rooms
- Inspecting housekeeping work.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
Housekeeping
Hamilton Medical Center
2016.02 - 2016.05
- Deep cleaning and disinfecting patient rooms
- Collecting disposable waste
- Stocking work areas with needed supplies
- Recording task logs
- Attention to detail and organizational skills
- Coping in emergencies to make effective decisions.
- Improved overall cleanliness by thoroughly performing housekeeping tasks in assigned areas.
- Improved teamwork among housekeeping staff by fostering open communication and collaboration within the department.
- Trained new hires on proper housekeeping procedures, leading to increased consistency in service quality.
- Collaborated with nursing staff to address unique cleaning needs for patients with special requirements or conditions.
- Contributed to efficient hospital operations by promptly responding to housekeeping requests and emergencies.
- Reduced cross-contamination risks by adhering to strict guidelines regarding the handling of biohazardous materials and waste disposal procedures.
- Ensured compliance with safety regulations and protocols, minimizing accidents and hazards in the workplace.
- Enhanced infection control efforts through thorough disinfection of high-touch surfaces and patient rooms.
- Supported patient care by promptly cleaning and preparing rooms for new admissions, reducing wait times.
- Demonstrated attention to detail while inspecting completed work tasks, ensuring all areas met established cleanliness standards.
- Participated in ongoing training sessions to stay up-to-date on best practices for hospital housekeeping and infection prevention.
- Promoted a welcoming atmosphere by maintaining clean and well-organized waiting areas, hallways, and other common spaces.
- Participated in safety drills and emergency preparedness exercises, ensuring readiness to respond effectively in high-pressure situations.
- Improved patient satisfaction by maintaining a clean and comfortable hospital environment.
- Maintained inventory of cleaning supplies, ensuring adequate stocks were available for daily use.
- Supported patient privacy by adhering to strict confidentiality policies and procedures when working in sensitive areas of the hospital.
- Managed equipment maintenance tasks such as vacuum cleaner checks, floor scrubber upkeep, and replacement of worn-out tools as needed.
- Facilitated timely room turnovers by efficiently stripping linens from beds and prepping them for laundry services.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Verified cleanliness and organization of storage areas and carts.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites, and labor and delivery rooms to maintain exceptional level of cleanliness.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Documented and reported necessary facility and building repairs observed.
- Cleaned elevators, glass, and planters in public areas.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
Child Care
Self-employeed
2010.07 - 2013.05
- Complete parent’s specific task and request for children’s care
- Prepare meals for the children and keep the house clean
- Help with homework and projects assigned from school
- Basic first aid and daily medication administration
- Helped with bedtime preparation and early school preparation.
- Assisted with childcare responsibilities, fostering a nurturing and supportive environment for children in the household
- Managed caseload of 3 children in the welfare system to provide comprehensive, community-based care.
Waitress
El Agave Mexican Restaurant
2010.02 - 2010.08
- Waitress greeting customers and fulfilling special sitting requests
- Highly skilled in taking orders and relaying to kitchen staff
- Excellent skills in maintaining cleanliness and personal hygiene standards
- Exceptionally professional demeanor and very respectful attitude
- Cashier handling money and accepting credit card payments.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Education
High School Diploma -
Murray County High School
Chatsworth, CA05.2008
Skills
- Bilingual: Fluent in English and Spanish
- Maintaining cleanliness and personal hygiene standards
- Microsoft Office: Word, PowerPoint, Outlook
- Customer Service
- Money Handling
- Children Care
- Office Medical Registrar Experience for 5 years
- Experience with Athena
- Health and safety
- Scheduling Coordination
- Worker Training
- Safety Monitoring
- Preventive Maintenance
- Policy Enforcement
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Multitasking
- Problem-Solving
- Reliable and Responsible
- Problem-solving abilities
- Attention to Detail
- Time Management
- Collaboration and Teamwork
- Multitasking Abilities
- Team Collaboration
- Adaptability and Flexibility
- Relationship Building
- Safe Food Handling
- Task Prioritization
- Self Motivation
- Kitchen equipment operation and maintenance
- Professionalism
- Analytical Thinking
- Coaching and Mentoring
- Monitoring Food Preparation
- Interpersonal Skills
- Delegating Assignments and Tasks
- Calm and Pleasant Demeanor
- Scheduling
- Training and Onboarding
References
- Hamilton Physician Group General Surgery, (706) 278-6403
- Sandra Collins, scollins@hhcs.org
- Anna Shaw Children's Institute, (706) 226-8900
- Office Manager: Angela Sundstrom, Ext:8910
- Executive Director: Terri Woodruff, Ext: 6870
- Child care client: Maria Favela, (706) 847-6721
- Mario Alfaro: (706) 980-5990
- McDonald's: Xochil Chavez (706) 264-3749
- Environmental Services Supervisor: Richard Bowling, (706) 272-6065
- Office Manager: Holly Andrews, handrews@hhcs.org
- Office Manager: Courtney Stephens-George, cstephensgeorge@hhcs.org
- Alice Springfield, aspringfield@hhcs.org
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Front Office Receptionist
Hamilton Physician Group
2016.08 - 2023.06
UV Operator
Hamilton Medical Center
2016.05 - 2016.08
Housekeeping
Hamilton Medical Center
2016.02 - 2016.05
Child Care
Self-employeed
2010.07 - 2013.05
Waitress
El Agave Mexican Restaurant
2010.02 - 2010.08
Crew Member/Manager
McDonalds -Fast Food Restaurant
High School Diploma -
Murray County High School
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