Summary
Overview
Work History
Education
Skills
Timeline
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Angelica Franco

Los Angeles,CA

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

7
7
years of professional experience

Work History

Vet Technician Assistant

Purrvana Inc
02.2024 - 04.2025
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Improved clinic efficiency by maintaining clean and organized workspaces for the veterinary team.
  • Streamlined record-keeping processes, updating patient files accurately and efficiently after each visit.
  • Increased client retention through exceptional customer service skills, fostering trust between pet owners and our veterinary practice.

Receptionist

Culver City Animal Hospital
03.2023 - 02.2024
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Insurance Agent

Fred Loya Insurance Company
03.2018 - 02.2022
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Maintained high standards of customer service by building relationships with clients.
  • Worked closely with other team members to optimize sales strategies and achieve regional goals.
  • Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
  • Collaborated with underwriters to negotiate terms that met clients' needs while maintaining company profitability.

Education

Veterinary Medicine

Los Angeles Career of Healthcare And Technology
Huntington Park, CA
01-2022

High School Diploma -

Manual Arts Senior High School
Los Angeles , Ca
06-2009

Skills

  • Sales expertise
  • Relationship building
  • Opening and closing procedures
  • Cash handling
  • POS software
  • Spanish Speaking
  • Attentive customer service
  • Fast learner
  • Schedule and calendar management

Timeline

Vet Technician Assistant

Purrvana Inc
02.2024 - 04.2025

Receptionist

Culver City Animal Hospital
03.2023 - 02.2024

Insurance Agent

Fred Loya Insurance Company
03.2018 - 02.2022

Veterinary Medicine

Los Angeles Career of Healthcare And Technology

High School Diploma -

Manual Arts Senior High School

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