Latiera Cobb
Los Angeles,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Housing Navigator
SRO Housing Corporation
01.2024 - Current
- Conducted assessments to determine client needs and eligibility for housing services.
- Coordinated with local agencies to facilitate access to resources and support for clients.
- Managed case files, ensuring documentation accuracy and compliance with organizational standards.
- Developed individualized service plans to address specific client challenges and goals.
Armed Security Officer
Allied Universal - Metro Division
01.2022 - 01.2024
- Conducted regular patrols to ensure safety and security of premises.
- Monitored surveillance systems, identifying potential security breaches promptly.
- Responded swiftly to incidents, providing effective conflict resolution and crisis management.
- Collaborated with law enforcement during emergencies, ensuring coordinated response efforts.
Call Center Representative
USPS
01.2017 - 01.2022
- Provided exceptional customer service by addressing inquiries and resolving issues effectively.
- Managed high-volume calls while maintaining quality assurance in service delivery.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Cashier Team Lead
Sears
01.2015 - 01.2017
- Led cashier team in delivering exceptional customer service and maintaining store standards.
- Communicated with customers and team members to solve problems.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Middle College High School
Los Angeles, CA06.2016
Skills
- Punctuality
- Safety awareness
- Work ethic and integrity
- Emergency response training
- Guest relations
- Report writing
- Problem-solving skills
Timeline
Housing Navigator
SRO Housing Corporation
01.2024 - Current
Armed Security Officer
Allied Universal - Metro Division
01.2022 - 01.2024
Call Center Representative
USPS
01.2017 - 01.2022
Cashier Team Lead
Sears
01.2015 - 01.2017
High School Diploma -
Middle College High School