Alicia Batice
Monrovia,CA
Summary
Highly organized and communicative professional with a strong background in program promotion, community engagement, and client management. Demonstrated expertise in managing communications across diverse channels, including social media, tutoring, and coaching. Skilled in event coordination and facilitating effective communication, leveraging platforms such as Salesforce and Microsoft Office to optimize lead management and enhance program visibility. Committed to driving client success through strategic engagement and innovative outreach initiatives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Housing Navigator
Pacific Clinics
06.2024 - Current
- Manages 50-client caseload, ensuring accurate documentation, and Cal AIM compliance.
- Coordinates with providers and resources to develop personalized housing plans.
- Performs successful transition and tenancy/sustaining services, maintaining 92% housing rate.
Social Media Specialist
Pasadena City College
03.2023 - 05.2024
- Designed a social media platform with marketing campaigns that increased program enrollment by 80%.
- Pasadena City College Certified Web Editor, maintained website information following Pasadena City College guidelines.
Forensic Speech and Debate Coach
California State University, Los Angeles
08.2020 - 05.2022
- Conducted lectures and one-on-one coaching sessions for a 20 student team to support performance goals in competitive settings.
- Coordinated travel and communication for tournaments, reinforcing organizational skills and effective team collaboration.
Essay Writing Tutor
Tutor.com
05.2021 - 02.2022
- Implemented constructive feedback on college student assignments and papers for 15-20 students a week.
- Utilized online application sharing tools to promote engagement and success.
Teacher of Record: COMM 1100
California State University, Los Angeles
08.2020 - 02.2022
- Taught over 100 students in Oral Communication, maintaining an 80% retention rate each semester.
- Developed and implemented engaging lesson plans utilizing presentational platforms like PowerPoint, Canva, and Google Suite.
Head Assistant Forensic Speech and Debate Coach
Pasadena City College
01.2018 - 12.2020
- Facilitated meetings, coordinated tournament travel and arranged team schedules.
- Supervised students during local, regional, and national tournaments.
- 2019-2020: The ranked 1st overall in the nation.
Academic Student Speech Tutor
Pasadena City College
01.2018 - 12.2020
- Advised students on the organization and structure of speeches and essays.
- Collaborated with faculty to develop and implement tutoring materials.
Education
M.A. - Communication Studies
California State University, Los Angeles
Los Angeles, CA12.2022
B.S. - Communication Studies
Northern Arizona University
Flagstaff, AZ12.2017
A.A. - Communication Studies, Humanities, Speech Communication
Pasadena City College
Pasadena, CA06.2015
Skills
- MS Office (Word, PowerPoint, Excel, Teams Outlook)
- Coaching and Teaching Skills
- Case Management
- CRM programs (Salesforce, HubSpot, Ellucian)
- Excellent organizational and multitasking skills
- Strong written, verbal, and interpersonal communication
Certification
CPR/First Aid/AED/Narcan; QPR Gatekeeper, HMIS Certified Documentation Acquisition; Trauma-Informed/Harm Reduction; Crisis Intervention
Timeline
Housing Navigator
Pacific Clinics
06.2024 - Current
Social Media Specialist
Pasadena City College
03.2023 - 05.2024
Essay Writing Tutor
Tutor.com
05.2021 - 02.2022
Forensic Speech and Debate Coach
California State University, Los Angeles
08.2020 - 05.2022
Teacher of Record: COMM 1100
California State University, Los Angeles
08.2020 - 02.2022
Head Assistant Forensic Speech and Debate Coach
Pasadena City College
01.2018 - 12.2020
Academic Student Speech Tutor
Pasadena City College
01.2018 - 12.2020
B.S. - Communication Studies
Northern Arizona University
A.A. - Communication Studies, Humanities, Speech Communication
Pasadena City College
M.A. - Communication Studies
California State University, Los Angeles