Catherine James
Bronx,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Housing Navigator
WESTHAB College Point Rapid Rehousing
05.2024 - Current
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Calculated tenant rent amounts to prepare leases and contracts.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Helped clients find permanent or temporary housing.
Section 8 Housing Specialist
CVR New York
04.2023 - 05.2024
- Improved tenant satisfaction by addressing and resolving housing concerns in a timely manner
- Streamlined application processes for prospective tenants, resulting in reduced wait times and increased occupancy rates
- Developed comprehensive knowledge of affordable housing programs to effectively assist clients in securing suitable residences
- Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships
- Established positive rapport with clients by providing exceptional customer service and addressing their unique needs
Senior Administrative Aide
Archcare At Terence Cardinal Cooke
01.2018 - 05.2022
- Streamlined office processes by implementing efficient filing systems and organizational tools
- Supported financial objectives with precise budget tracking and expense report management
- Increased productivity by managing correspondence, organizing documents, and maintaining records
- Safeguarded sensitive information with strict adherence to confidentiality policies and procedures
- Expedited project completion through diligent follow-up on action items, status updates, and deadline enforcement
Education
Bachelors - Healthcare Management
SUNY Canton
Canton, NY12.2025
Associates - Applied Sciences
SUNY Canton
Canton, NY05.2016
Skills
- Microsoft Office: Excel
- Microsoft Office: Word
- Microsoft Office: PowerPoint
- Epic Software
- HIPPA training
- QNXT
- Affordable Housing Initiatives
- Affordable Housing Programs
- Knowledge of fair housing laws
- Housing regulations
- Chat Email Support
- Detail Oriented
- Supervision and leadership
- Housing Quality Standards
Timeline
Housing Navigator
WESTHAB College Point Rapid Rehousing
05.2024 - Current
Section 8 Housing Specialist
CVR New York
04.2023 - 05.2024
Senior Administrative Aide
Archcare At Terence Cardinal Cooke
01.2018 - 05.2022
Associates - Applied Sciences
SUNY Canton
Bachelors - Healthcare Management
SUNY Canton
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