Dominique Mccutcheon
Fort Lauderdale,FL
Summary
Customer-focused professional with a strong background in customer service and sales, known for building relationships, resolving concerns efficiently, and creating positive client experiences. sales, known for building relationships, resolving concerns efficiently, and creating positive client experiences.
Overview
8
8
years of professional experience
2005
2005
years of post-secondary education
Work History
Housing Navigator
TASK FORCE
Fort Lauderdale, US
11.2024 - Current
- Assesses client's immediate housing needs and develop housing plan with a heightened focus on a quick transition to stable housing.
- Maintains weekly contact with the client to discuss client progress, service referrals, and follow-up on the implementation of the service plan. Contact may be conducted telephonically or face-to-face based on circumstances.
- Documents each client's progress towards housing plan goals in the electronic system, following the Agency's documentation standards and specified timeframes.
- Establishes and maintains a collaborative relationship with local landlords, real estate agencies, and rental communities to help clients obtain permanent housing.
Case Manager
Cinch Home Services
Sunrise, US
01.2018 - 10.2025
- Provided exceptional customer service by promptly addressing and resolving customer inquiries, concerns, and complaints about their home warranty.
- Managed a high volume of incoming calls, emails, and chats from customers in a timely manner while accurately document all interactions with customers and track issue resolution progress.
- Consistently met or exceeded individual performance metrics such as response time targets, first-call resolution rate, or CSAT scores.
Front Desk Agent
Marriott
02.2022 - 11.2023
- Greeted and checked in guests, ensuring a warm and welcoming experience upon arrival.
- Handled cash transactions for room charges, deposits, and incidentals with precision and attention to detail.
- Managed incoming calls on a multi-line phone system, directing calls appropriately or taking messages as needed.
- Implemented effective upselling techniques to promote hotel amenities such as spa services or dining options.
Education
High school diploma - Upper secondary education
Dillard High School
Fort Lauderdale, FLMedical office specialist -
Florida education center
Skills
- Microsoft Excel
- Administrative experience
- Intake
- Communication skills
- Organizational skills
- Microsoft Office
- Hospitality
Timeline
Housing Navigator
TASK FORCE
11.2024 - Current
Front Desk Agent
Marriott
02.2022 - 11.2023
Case Manager
Cinch Home Services
01.2018 - 10.2025
High school diploma - Upper secondary education
Dillard High School
Medical office specialist -
Florida education center