Open To Work
Lucinda Wright
Citrus Heights,USA
Summary
Professionally organized, committed team player seeking a long term position and career with an organization that values loyalty, honesty, hard-work, excellent office management, customer service, coordination, and administrative skills.
Compassionate community and social service specialist with background in developing and implementing programs that serve diverse populations. Skilled in crisis intervention, case management, and program development to address various social issues. Demonstrated ability to build strong relationships with community members and stakeholders leading to enhanced support networks and improved outcomes for clients. Have made significant contributions to team efforts through innovative problem-solving and commitment to continuous improvement in service delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Housing Navigator
Insight Housing
Sacramento, CA
03.2022 - Current
- Responsible for client intake process, initial assessment, and case plan development.
- Provide assistance with intensive housing and vocational resources to clients in the program.
- Develop individual housing case plans and provide ongoing housing search activities.
- Develop partnerships with property managers and landlords throughout Alameda County and maintain a database of landlords and available properties.
- Monitor the local housing rental markets by keeping abreast of market rental rates, supply and demands of housing and other related conditions.
- I've received recognition for employee of the quarter (2023). Awarded for dedicated service in helping to house veterans and working as a teammate in supporting the Insight Housing Organization.
Screening and Intake Specialist
Volunteers of America Veterans Services
Sacramento, CA
08.2021 - Current
- Completes screening/intake enrollments for qualified Veterans.
- Assists with securing basic needs such as; food, emergency shelter, permanent housing, transportation, help to obtain documentation to qualify for appropriate programs.
- Extensive experience in telephone and in person communication interviews.
- Supervised, taught and assisted program volunteers with the screening process.
- Using internal databases as assigned to track client services, outcomes and metrics.
- Provides support, advocacy and referrals to lower clients barriers to help them meet program requirements.
- Computer proficient in Microsoft Office, including Excel spreadsheets.
- Ensuring timely accurate compliance to all reporting requirements including case management, case noting and file management.
Property Manager
The John Stewart Company
Sacramento, CA
12.2019 - Current
- Manages day-to-day administration of the property, including supervising staff, handling resident complaints, grievances, inquiries and concerns in a courteous professional manner.
- Exercises common sense, good judgement, consistency and self-control in day-to-day contact with residents and business matters.
- Oversees the processing, completion of accurate resident files at move-ins/recertifications within guidelines.
- Weekly and monthly submittal reports in an accurate and timely manner.
- Helped to maintain outside agencies (vendors) are performing their duties correctly.
- Responsible for recertification programs such as HUD, TCAC and Home Programs which includes compliance with audits and site visits.
- Ensures appropriate documents are obtained, certifications are completed, deposits and rents are collected in accordance with program policies and procedures.
Assistant Manager
Visionary Homebuilders CA
Stockton, CA
06.2019 - 11.2019
- Knowledge in Tax Credit/HUD/Section 8 Subsidized Programs.
- Assists with maintaining occupancy and delinquency rates.
- Maintains and updates list of all available rental units.
- Ensures the property provides an exceptional living environment for the residents.
- Completes all lease applications and assists in rent collection.
- Serves appropriate notices regarding rent increases, delinquent rent and other lease infractions.
- Performs apartment move-in and move-out inspections as scheduled.
- Greets prospective tenants and provides tours of the community.
- Maintains traffic reports and follow-ups on all prospects.
- Knowledge of California's Fair Housing, rental criteria and company's policies and procedures based on the law.
- Comfortable with MS office tools and using standard office equipment.
Leasing Consultant
JCM Partners, LLC
Sacramento, CA
11.2017 - 12.2018
- Maintain a professional, friendly atmosphere for residents and future prospects.
- Followed upon prospects and daily leads by phone/email/and gave tours with apt or as a walk-in.
- Inspected models and market ready vacancies daily to ensure they were cleaned and ready to be toured and rented.
- Answered incoming calls in a timely manner and scheduled appointments for new prospects regarding rentals.
- Coordinated a weekly marketing strategy to place ads online to ensure quality leads.
- Correctly completed all lease applications, assisted with verifications and notified prospects of results.
- Completed all lease paperwork including related agenda and reviewed rules and guidelines with all new move-ins.
Education
Certified Leasing Consultant -
National Apartment Association
SacramentoHigh school diploma - High school or equivalent
Visalia Charter Independent Study
VisaliaCertified Nursing Assistant
Manteca Adult School
Skills
- Accounts Receivable
- Yardi
- Documentation review
- Memory care
- Time Management
- Human Resources
- Developmental Disabilities Experience
- Data collection
- Crisis management
- Microsoft Excel
- Writing skills
- LIHTC
- Accounts Payable
- Organizational skills
- Home care
- Google Docs
- Intake
- Case management
- Hospitality
- Microsoft Word
- Computer literacy
- Budgeting
- Google Suite
- Childcare
- Microsoft Publisher
- Microsoft Powerpoint
- Marketing
- Motivational interviewing
- Child welfare
- Senior care
- Records management
- Property Management
- Typing
- Interviewing
- OneSite
- Microsoft Outlook
- Crisis Intervention
- Tax Experience
- Maintenance management
- Data Entry
- Cash handling
- Office Manager Experience
- Word processing
- Section 8
- Office Management
- Front desk
- Supervising Experience
- Sales Experience
- Experience with children
- Fair Housing regulations
- Event Planning
- Caregiving
- Property Leasing
- Laundry
- Merchandising
- Leadership
- PTSD Care
- Office Experience
- Customer service
- Administrative experience
- Filing
- Conflict management
- Negotiation
- Assistant Manager Experience
- Phone etiquette
- Microsoft Office
- Recruiting
- Accounting
- Sales
- Social media management
- Management
- Customer Service
- Mentoring
- Dementia care
- Strategic Planning
- Social Work
- Cleaning Experience
- Client intake
- Housing case planning
- Database management
- Vendor relationship management
- Compliance oversight
- Veteran services
- Resource coordination
- Property management
- Housing market analysis
- Effective communication
- Team collaboration
- Problem solving
- Attention to detail
- Time management
- Emergency response training
- Strong communication
- Basic first aid
- Electronic chart display
- Referral coordination
- Conflict resolution
- Human Rights Understanding
- Professional demeanor
- Leadership qualities
- Public speaking
- Compliance management
- Case plan development
Certification
HMIS, 11/01/21, Present, The information system designated by the Continuum of Care to comply with the HUD's data collection and reporting. These standards are used to collect client-level data. Data is collected on the provision of housing and providing services to homeless individuals, families and persons at-risk of homelessness.
Volunteer Experience
Wellspring Women's Center, Preparing/serving meals for homeless, Cleaning and organizing the center, Handing out needed toiletries
Personal Information
Title: Housing Navigator/Property Management
Work Authorization
Authorized to work in the US for any employer
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$28/hr - $650/hrTimeline
Housing Navigator
Insight Housing
03.2022 - Current
Screening and Intake Specialist
Volunteers of America Veterans Services
08.2021 - Current
Property Manager
The John Stewart Company
12.2019 - Current
Assistant Manager
Visionary Homebuilders CA
06.2019 - 11.2019
Leasing Consultant
JCM Partners, LLC
11.2017 - 12.2018
Certified Leasing Consultant -
National Apartment Association
High school diploma - High school or equivalent
Visalia Charter Independent Study
Certified Nursing Assistant
Manteca Adult School