Morgan Meddy
Moreno Valley,CA
Summary
Highly effective and adaptive professional with a profound passion for supporting people facing homelessness and co-occurring mental health conditions. Experienced in both client-focused support (Housing Navigation, Resource Coordination) and complex logistics/operations.
Dedicated to achieving organizational and business goals through dedicated support and collaboration, consistently contributing to projects by adapting quickly to various processes and workflows to enhance service value. Successfully leverages solution-finding, organizational skills, and a commitment to CalAIMs principles to drive positive client outcomes in case management and resource access for vulnerable populations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Housing Navigator
Encompass Housing
02.2025 - 11.2025
- Conducted comprehensive client intake and needs assessments to determine eligibility and readiness for housing programs.
- Provided intensive housing navigation support, helping vulnerable individuals secure and maintain permanent housing using a client-centered, trauma-informed approach.
- Connected clients with critical wrap-around services (e.g., healthcare, mental health, substance use treatment) to address complex needs and promote housing stability.
- Maintained detailed and confidential case files, tracking progress toward housing goals and ensuring compliance with program requirements.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Scheduler
Glidewell Laboratories
04.2024 - 01.2025
- Managed complex delivery logistics and scheduling for products, ensuring timely and accurate shipment dates for external partners.
- Maintained up-to-date case information, including updating case details with shade notes, corresponding photos, and necessary shipping data.
- Served as a key communication liaison by liaising with dental offices and doctors to confirm details, address inquiries, and resolve scheduling issues.
- Proactively searched for and tracked cases currently in production to provide real-time status updates and ensure workflow efficiency.
Support Driver
UPS
11.2023 - 12.2023
- Demonstrated reliability and superior time management by efficiently completing daily delivery routes with strict adherence to deadlines.
- Utilized GPS and route tracking systems to optimize logistics and pathfinding, adapting quickly to changing road and weather conditions.
Logistic Coordinator
Mercy House
01.2022 - 06.2022
- Actively assisted in the implementation of shelter activities to ensure quality, guest-focused, and trauma-informed service delivery.
- Supported shelter guests by encouraging and discussing progress toward housing goals, fostering a safe and goal-oriented environment.
- Managed essential facility logistics, including coordinating supply organization and conducting neighborhood safety patrols.
Cashier/Front End Services
Walmart
03.2018 - 06.2021
- Provided high-level customer service by resolving complaints and processing returns/exchanges, and accurately handling all cash management duties.
- Managed front-end operations efficiently, ensuring a positive and organized checkout experience for customers.
Education
High School Diploma - Cerritos
ABC Adult School
Skills
- Customer Service
- Organizational Skills
- Time Management
- Problem Solving
- Active Listening
- Flexibility
- Solution Finder
- Logistics
- Dependable
- Responsible
- Operations Support
- Experience with working with people experiencing homelessness
- Experience with individuals with mental health conditions
- Microsoft Excel
Certification
Present mandated reporter
Languages
English Fluent
Spanish
Timeline
Housing Navigator
Encompass Housing
02.2025 - 11.2025
Scheduler
Glidewell Laboratories
04.2024 - 01.2025
Support Driver
UPS
11.2023 - 12.2023
Logistic Coordinator
Mercy House
01.2022 - 06.2022
Cashier/Front End Services
Walmart
03.2018 - 06.2021
High School Diploma - Cerritos
ABC Adult School